Insurance jobs

About the role

As a Senior Technical Motor Claims Consultant, you will be dealing predominantly with claims where there is a level of complexity, non-disclosure, policy exclusions and where conditions of cover have not been met so require further review.

Position Accountabilities

• Managing a portfolio of complicated or unusual motor claims files.
• End to end management of a portfolio of complex, high value and sensitive claims.
• Reviewing each referred claim for acceptance in line with the ICA, PDS and prior to internal dispute resolution or Ombudsman determination.
• Manage existing claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life.
• Accurate reserving, claims validations, manage claims costs, and negotiate with a variety of stakeholders.
• Identifying and raising potential risks or compliance issues to Management
• Perform detailed review of retained claims and complete a Day-1 review of all claims.
• Stay up to date on regulatory changed in the insurance industry that is relevant.
• Assist TMC Team Leader and/or Head of Fraud & Claims investigations with additional projects or tasks where required.

What experience you’ll bring

• Motor Claims experience essential
• Investigation experience highly desirable
• Demonstrated insurance claims knowledge
• Exceptional customer service skills
• Ability to develop strong relationships at all levels with both internal and external stakeholders coupled with a high level of emotional intelligence.
• Broad ability to drive for results, focus on outcomes and well-developed negotiation skills.
• Demonstrated ability to effectively engage, influence and develop others
• Well developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment

Our Perks:

• Location - This role can be based at our North Lakes or Kawana Waters office.
• Options for extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year and benefit from flexible work arrangements.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Award Winning Workplace Giving Program - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discount - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.