International Hotel Management jobs

The Role

We’re seeking a stand ‑ out Front Office Manager to set the benchmark for guest excellence at Crown Towers Hotel , one of Crown’s premier luxury destinations.

Reporting to the Rooms Division Manager, you’ll have end ‑ to ‑ end accountability for Front Office, Bell Services, Valet and Duty Management teams across a complex hotel environment.

This is a defining leadership opportunity for a guest ‑ obsessed hospitality professional who leads from the front. You’ll inspire high ‑ performing teams and ensure every interaction, moment and experience consistently reflects Tower ’s uncompromising standards of service.

Key Responsibilities

• Lead all aspects of the Front Office, including Front Desk, Bell Desk, Driveway and Duty Managers, ensuring smooth daily operations and outstanding guest service.

• Champion service standards across all guest touchpoints and take the lead on service recovery for escalated concerns.

• Manage departmental budgets and P&L reporting, achieving financial targets while maintaining operational effectiveness.

• Inspire, coach, and develop a high-performing team, cultivating a culture of accountability, growth, and continuous improvement.

• Collaborate with internal stakeholders across Crown properties and departments, ensuring policies, procedures, and compliance standards are consistently upheld and reviewed.
  

About You

You’re a polished hospitality professional with a strong leadership presence and a genuine passion for people and service.

You’ll bring:

• Extensive experience in premium or luxury hospitality with 2–3 years’ proven leadership at Front Office management level ( preferred )

• Open to candidates from diverse backgrounds who have management exposure within a fast-paced, luxury environment.

• Strong commercial acumen, including budgeting, payroll and labour efficiency management

• A guest ‑ centric mindset with the confidence to lead service recovery at the highest level

• Demonstrated success leading large frontline teams and developing future leaders

• High emotional intelligence, excellent communication skills and a calm, solutions ‑ focused approach

• Proficiency in OPERA PMS and the ability to adapt quickly to systems and change

• A visible, hands ‑ on leadership style, trusted, respected and present on the floor
  

What we offer you

• $120K p.a + incentive bonus plan ( negotiable dependant on experience)

• Complimentary onsite meals, discounted parking and generous discounts across Crown hotels, dining and entertainment

• A supportive, inclusive workplace that values individuality, diversity and belonging

• Career development opportunities within one of Australia’s most iconic hospitality organisations