International Student Service Officer jobs

Key Responsibilities

Student Administration and Records Management

• Manage student administration activities, including enrolments and maintenance of student records across student administration and academic areas.
• Ensure all student data is accurately recorded, retained, and managed in accordance with approved organisational policies and procedures.
• Maintain compliance with institutional policies, government regulations, and requirements of relevant regulatory bodies.
• Ensure all student-related documents and records are accurate, complete, and filed in a timely and appropriate manner.

Enrolment and Academic Administration

• Coordinate enrolment and re-enrolment activities in collaboration with internal teams and partner providers.
• Liaise with the IT department regarding timetables, unit setup, and staffing requirements during student intakes.
• Provide training and guidance to academic administration staff to enable them to deliver accurate and consistent enrolment-related information to staff and students.
• Ensure academic administration staff provide accurate, timely, and comprehensive advice regarding enrolments, course requirements, credit transfers, and general administrative enquiries.
• Monitor student course progress and process enrolment variations including deferments, cancellations, suspensions, and extensions as required.
• Input and maintain student data in aXcelerate and ensure accurate reporting and status updates in PRISM.
• Support the IT team in managing and maintaining student data systems, particularly aXcelerate.

Student Support Services and Welfare

• Coordinate and support student service streams including orientation, student welfare, counselling, student events, and support services.
• Provide accessible, accurate, timely, and comprehensive information and advice to students.
• Identify and support students at risk, including those requiring welfare, counselling, or additional support interventions.
• Coordinate student engagement activities, events, and support programs to enhance student wellbeing and participation.

Student Experience and Outcomes

• Enhance the student experience from application through to graduation and beyond by implementing initiatives such as:
• First-year transition programs
• Buddying, mentoring, and study support programs
• Student experience monitoring and improvement initiatives
• Graduate destination and satisfaction activities
• Alumni engagement and development
• Industry engagement and student networking opportunities
• Coordinate and manage international student surveys using an integrated and structured approach.
• Work collaboratively with internal departments to plan, develop, implement, and evaluate student engagement programs and support activities.
• Ensure programs and services are inclusive and responsive to student diversity, including cultural background, skills, and preparedness for study.

Professional Development

• Participate in ongoing learning and professional development activities, including relevant training programs and workshops.
• Assist in the development and delivery of student administrative workshops and information sessions.

Qualifications, Attributes and Skills

• Completion of a relevant tertiary qualification.
• Demonstrated experience in student services within an educational or training environment.
• Experience in enhancing student engagement and student experience.
• Excellent written and verbal communication skills.
• Strong cultural awareness and sensitivity to working with students from diverse backgrounds.
• Strong customer service focus with a genuine commitment to supporting students.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Job Types: Full-time, Permanent

Education:

• Diploma (Preferred)

Experience:

• RTO: 1 year (Required)

Work Location: In person

Job Type: Full-time

Pay: $55,000.00 – $60,000.00 per year

Education:

• Advanced Diploma / Associate Degree (Preferred)

Experience:

• RTO: 1 year (Required)

Work Location: In person