Itil Service Delivery Manager jobs

Service Delivery Manager - Customer & Operational Tech
Organisation/Entity: Transport For NSW
Job category: Information & Communication Technology

Job location:
Macquarie Park, NSW, AU, 2113

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Job reference number: 107437
Employment type: Permanent Full-Time
Salary range: $158393.0-$177399.0
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You’re agile, keen and open to meaningful work and opportunities that come your way.

You’re highly experienced but this role will surprise you. Get ready to lead, direct and procure to deliver a range of key work packages that affect millions of people.

In this role, you'll:
Working as part of a team delivering reliable customer and operational technology services, this role will see you take ownership of day‑to‑day service performance for critical systems supporting road and maritime operations.

You will coordinate and lead service delivery across multiple suppliers, manage incidents and escalations, and help ensure systems remain stable, resilient and customer‑focused.

For more information on this position and business unit, view the role description and information pack.

About you

Your strong service management and stakeholder engagement skills, gained through experience in operational technology, infrastructure or complex service environments, will see you confidently manage vendors, resolve issues and drive service improvements.

You’re recognised as a trusted service delivery professional, skilled at keeping critical services running smoothly while supporting continuous improvement.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Monday 20 July, 2026.

For more information about this role, please contact EIBHLIN.ROCHFORD@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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