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Itil Service Manager jobs in Melbourne VIC

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    • Reviewing, assessing and presenting service delivery…
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    • Proven experience in IT service delivery, service management or infrastructure operations environments.
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    • Strong experience with ITIL style service management and ticketing systems.
    • Monitoring ticket flow, service performance, and SLA delivery.
    • Knowledge of IT service management principles and frameworks (for example, ITIL) and their practical application in service delivery.
    • Strong understanding of ITIL principles, service management frameworks and service quality standards (e.g. ISO 9001).
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    • Around five or more years in IT service management, service delivery or operations, including leading a team or function.
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    • Drive continual improvement initiatives across ITIL practices while acting as an escalation point for service matters.
    • Own and deliver a continuous service improvement roadmap.
    • Lead core Service Management functions across a managed services environment.
    • You’ll play a critical role in elevating service standards, coaching and developing your team, and ensuring consistent, compliant, and member-first outcomes…
    • The role is not a portfolio management, director-level or manager-of-managers position.
    • Contribute to the ongoing evolution of service operations capabilities,…
    • Managing day-to-day service desk operations and ensuring service levels are achieved.
    • The ideal candidate will have previous experience leading or supervising a…
    • Developing strong partnerships with regional and national executives, service owners, platform teams, vendors and stakeholders to strengthen One GHD service…
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Job Post Details

Service Delivery Manager - job post

Centorrino Technologies
Melbourne VIC 3004•Hybrid work
$130,000 - $150,000 a year - Full-time

Job details

Pay

  • $130,000 - $150,000 a year

Job type

  • Full-time

Location

Melbourne VIC 3004•Hybrid work

Full job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Service Delivery Manager to join our team in Sydney, Melbourne or Brisbane.



Requirements


What You'll Do:

  • Building and maintaining strong relationships with your customers, both remotely and in-person through recurring engagements.
  • Collaborating with your peers in technical and client-facing teams, to achieve successful outcomes for the customer.
  • Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made.
  • Serving as an escalation and contact point for your customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner.
  • Champion the outcome of issues and tasks through your knowledge and application of core ITIL principles and guidelines.

What You'll Bring:

  • A passion for providing exceptional customer service, demonstrated through your ability to show empathy and understanding from all perspectives, including your peers and your customers.
  • Experience as an Account Manager, Junior Account Manager, Service Delivery Manager, IT Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
  • Excellent listening, negotiation and presentation abilities
  • Strong technical understanding, or the ability to learn technological products and services very quickly
  • Understanding technical issues and technical jargon and be able to communicate back in layman’s terms for the customer to understand

Benefits


Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

  • Hybrid working with team anchor days to support collaboration.
  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximise your money.
  • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.


CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.


Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

  • Hybrid working (for majority of our roles) with team anchor days to support collaboration.
  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximise your money.
  • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.


CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.


Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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