Japanese jobs in Annandale NSW

Japanese-Speaking Student and Agent Support Officer

SCOTS English College – South Eveleigh, Sydney NSW
Casual position – approximately 24 hours per week

SCOTS English College is seeking a friendly, organised and proactive Student and Agent Support Officer to join our team.

This bilingual role combines student services with education-agent liaison and marketing support. You will assist students throughout their study journey while helping SCOTS build and maintain strong relationships with Japanese education agents.

The position is predominantly focused on student services, with the balance of the role dedicated to agent liaison and marketing support.

About SCOTS

SCOTS English College is an established English-language college welcoming students from around the world. We are committed to providing a supportive, caring and engaging learning environment.

As we have a significant number of Japanese students and work closely with Japanese education agents, professional fluency in Japanese is an essential requirement of this role.

Key responsibilitiesStudent support

• Respond to student enquiries about enrolment, courses and college services.
• Prepare welcome information and assist with new-student orientation.
• Enter and maintain student information in the college’s student management system and learning platform.
• Prepare and issue student identification cards.
• Explain college policies, academic schedules and available student resources.
• Assist students with general concerns and refer more complex matters to the appropriate team.
• Contact students regarding attendance and prepare attendance records and warning correspondence.
• Assist with placement testing, visa-related administration and other student-service activities.

Agent liaison and marketing support

• Act as a key contact for new and existing Japanese education agents.
• Develop positive working relationships with agents and respond promptly to enquiries.
• Provide accurate information about SCOTS courses, admissions procedures and agent arrangements.
• Assist with identifying and developing relationships with prospective Japanese agents.
• Support agent onboarding and help agents understand the college’s courses, policies and processes.
• Assist with the preparation and distribution of marketing information and promotional materials.
• Support student recruitment activities, open days, agent workshops and other events.

Administration and accommodation support

• Maintain accurate records of student interactions, agent communications and feedback.
• Prepare reports and updates relating to student services and agent activities.
• Work closely with the admissions and academic teams.
• Assist with student accommodation and homestay applications, placements, arrival arrangements and records.
• Record and follow up accommodation feedback or concerns.

About you

To succeed in this position, you will have:

• Native-level or professional fluency in Japanese.
• English proficiency at an intermediate level or higher, with the confidence to communicate in a professional workplace.
• Strong interpersonal and customer-service skills.
• Excellent organisation, administration and attention to detail.
• The ability to communicate sensitively with students from diverse cultural backgrounds.
• Confidence building relationships with education agents and external partners.
• Competence using email, Microsoft Office and online administrative systems.
• The ability to manage competing priorities and work effectively as part of a small team.
• Current Australian work rights sufficient for the rostered hours.

Experience in international education, ELICOS, student services, admissions, education-agent support, marketing or homestay administration will be highly regarded. Experience with student management systems or Moodle would also be advantageous.

Australian permanent residency is desirable but not essential. Student visa holders who can lawfully work the required hours are welcome to apply.

Position details

• Employment type: Casual
• Hours: Approximately 24 hours per week
• Schedule: Weekdays, with the agreed roster arranged around operational requirements
• Location: 841 George street, Sydney NSW
• Remuneration: Award-aligned hourly rate based on the applicable classification and experience, plus superannuation
• Commencement: As soon as possible

How to apply

Please submit:

• Your current résumé
• A short cover letter explaining your interest in the position
• Your level of Japanese and English proficiency
• Your current Australian work rights and availability

Applications will be reviewed as they are received.

Job Type: Casual

Pay: From $33.71 per hour

Education:

• Bachelor Degree (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person