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Customer Support Associate (IT HelpDesk)
Pyramid Global Technologies
Victoria
$45,000 - $50,000 a year
Fixed term, Contract, Full-time
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Job details

$45,000 - $50,000 a year
Fixed term, Contract, Full-time
Afternoon shift, Night shift, Day shift, Shift work
Victoria

Full job description

About the job Customer Support Associate (IT HelpDesk)

Job Description: Telco Helpdesk L1 ( Associate Customer Support) in Brisbane & Melbourne
Freshers are Welcome

Accepted Visa subclass:
489, 491, 485,190,189, 887, Citizen, PR.

Duration: 1 year Fixed Term contract role with leaves

Below experience Call center Experience :-

>> 0-3 months - 45k + super + shift allowance
>> 3- 6 months - 46.5k + super + shift allowance
>> 6 month and above - 50k + super + shift allowance

Shift timings :- a) 12 pm - 10 pm , b)9am - 6 pm , c) 10pm - 7am


(a) a shift finishing after 7.00 pm and at or before midnight (afternoon shift);

(b) a shift finishing after midnight, and at or before 7.00 am (night shift);

(c) a night shift which does not rotate with another shift or shifts or day work and which continues for a period of 4 consecutive weeks or longer (permanent night shift).



Client end - Department Largest Telecom Network in Australia

Key responsibilities:

  • Troubleshooting of network related issues and Assist customers to understand, use and resolve issues relating to our products and services
  • Negotiation skills to Gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders.
  • Execute a strong negotiation technique and influence confidently to close opportunities
  • Sell products and services that effectively meet customer needs
  • Establish good customer relationship to Create a simple and brilliant customer
  • experience across all our interactions in a multi-media environment
  • Listening skills to Demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customers
  • Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.
  • Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes.
  • Be naturally inquisitive and resilient with an ability to articulate, listen and communicate
  • effectively identify customer needs along with providing customers with solutions to solve their concerns.


Skills Required:

  • Excellent Verbal/Written Communication Skills
  • Comprehension and Understand customer needs
  • Excellent communication and technical Experience
  • Good listening skills & keeps the customer at the center
  • Good Analytical and problem-solving skills
  • Resolve customer issues with resilience. At the same time negotiate outcomes or solutions that meet the customer needs
  • Knowledge of MS Office.
  • Ability to work in a highly collaborative environment


Experience 0 - 3 years
Shift Timings
Working hours – 38 hours per week, plus half an hour break every day
Working days – Monday to Sunday (any 2 consecutives off depending upon the roster)Duration: 1 year Fixed Term contract role with leaves

Let me know if you have any questions.

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