Skip to main content
Post your resume and find your next job on Indeed!

Junior Helpdesk Support jobs

Sort by: -
    • Contact for customers via phone support.
    • The successful candidate will be working with a team of support engineers to provide proactive desktop and server…
    • 2–5 years' IT support experience (junior candidates with up to 2 years also welcome).
    • Manage and respond to helpdesk queries.
    • Working within a dynamic team, the Case Coordinator provides technical expertise and guidance to junior staff.
    • Work type: Permanent - Full Time.
    • 2+ years in helpdesk, desktop support, or junior sysadmin roles.
    • Provide L1 support for end users — hardware, OS, applications, access, peripherals.
    • Assist with helpdesk phone support when necessary.
    • Assist with escalated helpdesk tickets.
    • Contact for customers via phone support.
    • This isn't helpdesk or basic user support.
    • Train junior team members and clients on implemented solutions.
    • We're looking for a Solutions Engineer who can take…

Job Post Details

Lvl 1 Helpdesk Engineer - job post

Troppus IT & Management
216 Belmont Avenue, Kewdale WA 6105
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Shift and schedule

  • On call

Location

216 Belmont Avenue, Kewdale WA 6105

Full job description

Troppus IT & Management is a fast-growing managed services provider located in East Victoria Park. We are looking for a ‘switched on’ Level 1 Helpdesk Engineer with proven experience supporting Microsoft Windows environments.

The position offers a challenging role in a dynamic and friendly team environment. The successful candidate will be working with a team of support engineers to provide proactive desktop and server support for a range of business customers across multiple industries.

CORE RESPONSIBILITIES

  • Troubleshooting and diagnosing technical issues over the phone
  • Triage incoming call to support the Service Coordinator and Head of Support Services, as required
  • Be a first point of contact for customers via phone support
  • Document client IT Infrastructure and procedures
  • Contact for customers via phone support
  • Setup and configuration of computers and peripheral equipment
  • Backup and Dashboard maintenance check up
  • Assist with pickups and deliveries
  • Assist with site installation as required
  • Provide assistance to other staff members as required
  • Assist with projects (new deployments, migrations and upgrades)
  • Review tickets that have been escalated to develop and awareness and understanding of how they are resolved
  • Participate in after hours on-call rotation rosters
  • Maintain suitable and timely logs and documentation for all hours and work done
  • Any other task or activity requested for which the incumbent has the skills and knowledge

EXPERIENCE, SKILLS AND QUALIFICTIONS:

  • Experience in Hardware and Microsoft/Apple Environment
  • Microsoft 365 experience
  • Basic Networking skill
  • Self-motivated and able to work quickly and efficiently without supervision
  • Organisational skills and ability to mentor junior team members
  • Strong work ethics, initiative and troubleshooting skills
  • Excellent communication skills at all levels
  • The ability to be a productive and collaborative team member
  • Strong organisational, time management and planning skills.
  • Current C Class Driver’s Licence
  • Any certifications or vaccinations required for Client site visits
  • Acceptable National Police Clearance
  • Common SME routers & firewalls
  • Common Antivirus and Antimalware Solutions
  • Backup and DR Solutions
  • ConnectWise
  • SolarWinds RMM
  • Microsoft Certifications
  • CompTIA A+
  • MTA (Windows OS)

The remuneration package will be negotiated based on your relevant skills and experience.

Troppus IT & Management takes pride in providing a high quality of service to our customers and also looking after our employees who make our business so successful.

If you are interested in a long term career with the potential to develop and grow with the business and are available to start immediately, then do not hesitate to .

Short-listing and interviews for this position begin immediately.

NOTE: No unsolicited recruitment agent contact, please. Troppus IT & Management will not accept any unsolicited resumes from recruitment agencies and will not pay any fees relating to unsolicited resumes.

Let Employers Find YouUpload Your Resume