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    • That means plenty of time on the phone and email: walking agencies through setup, answering their questions, and making sure they actually know how to use the…
    • View all AML Assured jobs - Australia jobs - Customer Specialist jobs in Australia
    • Salary Search: Customer Support Specialist salaries in Australia
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Job Post Details

Customer Support Specialist - job post

AML Assured
Australia
$65,000 - $75,000 a year - Part-time, Full-time

Job details

Pay

  • $65,000 - $75,000 a year

Job type

  • Part-time
  • Full-time

Location

Australia

Benefits

Pulled from the full job description

  • E-learning courses provided
  • Work from home

Full job description

About us
AML Assured is a Melbourne software company. Our platform helps Australian real estate agencies handle their new AML/CTF obligations under AUSTRAC (Tranche 2).

You'll be the person our clients talk to when they need a hand. That means plenty of time on the phone and email: walking agencies through setup, answering their questions, and making sure they actually know how to use the product. A fair bit of the job touches compliance, so a background in compliance or AML is desirable, though not essential. If you're good with people and you learn quickly, we'll teach you the rest.

What you'll do

  • Answer client questions over the phone, email and chat
  • Get new agencies set up on the platform, including their AUSTRAC enrolment
  • Help clients with everyday compliance questions, and pass the tricky ones to our compliance team
  • Help agencies through their ID verification and screening processes
  • Show clients how to use the different parts of the platform
  • Keep our help guides and FAQs up to date
  • Pass on what you're hearing from clients so we can keep improving the product
  • Help out with client webinars and training

Must have

  • Confident and friendly on the phone, and a good writer
  • Experience in a support, customer service or client-facing job
  • Comfortable with software and quick to pick up new tools
  • Organised, careful with detail, and good judgement
  • Happy to learn the AML side (we'll train you)

Nice to have

  • A background in real estate, property, or a compliance or regulated field
  • Any exposure to AML, KYC or customer due diligence
  • Experience with CRM or support ticketing tools

What's on offer

  • Full-time, work from home arrangement
  • $65,000 to $75,000
  • A close-knit team where you work directly with the founders

Pay: $65,000.00 – $75,000.00 per year

Benefits:

  • Work from home

Experience:

  • Customer support: 1 year (Preferred)
  • CRM software: 1 year (Preferred)
  • AML/CTF: 1 year (Preferred)

Work Location: Remote

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