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People Experience Improvement Lead
Job details
Full job description
The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.
Join the People Experience team and lead a 12-month program to simplify, redesign and improve People & Culture services across the employee lifecycle.
- Full time, 12 month fixed term opportunity
- Lead the redesign and improvement of People & Culture services across the employee lifecycle Establish a sustainable approach to continuous improvement that strengthens capability and delivers benefits beyond the program.
- Strategy, Improvement & Delivery – establish, lead and deliver a prioritised portfolio of People & Culture improvement initiatives
- Process & Service Design – lead end-to-end reviews and redesign of employee lifecycle processes
- Service Demand & Capacity – identify the drivers of operational demand and develop solutions that reduce unnecessary effort and improve service capacity
- Data, Insights & Service Performance – use data and operational insights to identify improvements, establish baselines and measure performance
- Digital Enablement – partner with key stakeholders to maximise SuccessFactors capabilities and enable greater self-service
- Employee Experience – apply user-centred design principles to create a simple, consistent and effective people experience
- Stakeholder & Change Leadership – partner and engage with stakeholders across the organisation to design, implement and embed sustainable improvements
- Significant experience leading complex improvement initiatives in a large organisation.
- Expertise in end-to-end process improvement, service design and operational excellence, ideally within People & Culture.
- Strong analytical and problem-solving skills, including root-cause analysis and identifying opportunities to reduce operational demand.
- Experience leading cross-functional initiatives involving people, process, technology, risk and controls.
- Strong stakeholder engagement, facilitation and influencing skills, including with senior leaders. Experience leading change from design through to implementation, embedding and benefits realisation.
- Meaningful Work
Make a real difference in the lives of patients, families and our community. - Career Growth
Access learning, development, and diverse career opportunities. - Supportive Culture & Belonging
Join in a diverse and values-led organisation built on kindness, collaboration and inclusion. - Innovation
Help shape the future of healthcare through research, technology and new models of care. - World-Class Excellence
Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts. - Enjoy great employee benefits
Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
- Work in the Parkville Precinct
Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.
All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.
The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.
RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards .
As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.