Legal Support Service jobs

Financial Crime Operations (FCO) is a team of 2000 Operations Professionals, part of the Financial Crime Services (FCS) team in Chief Operations Office (COO). The team is accountable for the development, implementation, and ongoing leadership of the Group’s financial crime operations shared service. Financial Crime Operations leads the Group’s approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of the following operational services AML, CTF, KYC, Sanctions, ECDD etc.

You will be part of the Financial Crime Operations team with focus on ensuring strong operational cadences with a strong quality and compliance focus on outcomes with efficiency in the way that we disrupt financial crime.

Financial Crime Operations footprint spans Australia, India and New Zealand.

DO WORK THAT MATTERS

As a Financial Crime Investigator, you will contribute to the Group’s AML/CTF obligations with respect to the Group’s Part A and Part B Programme and FATCA/CRS requirements. The role requires you to action cases across either Enhanced Customer Due Diligence (ECDD) or Transaction Monitoring (TM) to support the group in managing its financial crime obligations. Both will require high attention to detail and accuracy to ensure quality outcomes to our customers. You will also contribute to the Group’s goal of NPS+30 in 3 years and will play an important role in protecting our community. Your approach to prudential risk management when identifying and responding to business risks, as well as identifying opportunities to improve processes within your team/work stream, will be vital in the Group’s relentless pursuit of the elimination of financial crime.

Your impact and contribution

Maintain an up-to-date understanding of the anti-money laundering, counter terrorism financing and sanctions legal and regulatory obligations of the group as they apply to your role.

Actively contribute to the group’s goal of NPS+30 in 3 years by prioritising our customers and their lived experience above all else.

Undertake all activities in line with the group's values and prescribed methodologies, strategies, and policies.

Demonstrate awareness of role-specific tasks by actioning all tasks in accordance with standard operating procedures (SOPs) and service level agreements (SLAs).

Stay abreast of financial crime and security related trends and emerging issues, proactively identifying, understanding, and acting on and/or escalating current and future risks to the group.

Contribute to a culture of continuous improvement by identifying opportunities to increase efficiency and effectiveness of processes.

Accurately record customer interactions, findings, and decisions within the appropriate group systems in a concise and timely manner.

Other tasks relating to the management of financial crime processes as directed by your manager.

You will report directly to a Financial Crime Operations Manager . This position has 0 direct reports.

On any given day you will

• Ensure all cases are reviewed within the Groups Standard Service Level Agreement.

• Capture and document your due diligence, findings and decision rationale within the relevant alert and case management systems.

• Act in a discrete and confidential manner to ensure the Groups policies and processes remain confidential, and tipping-off provisions are not breached.

• Build effective relationships with a range of stakeholders including peers, leaders, QA and L1 Risk partners, FCC and technology delivery teams.

• Contribute to a Continuous Improvement culture within the team through identifying uplift initiatives.

• Take accountability for your own key performance indicators as well as contributing to the team’s performance/targets inclusive of team culture.

• Encourage yourself and others to participate in FCO strategy days, huddles and people and culture survey action planning.

• Adhere to MyDay expectations and ensure accurate reflection of the day’s activities and output on MyDay.

• Operate within delegated authorities and follow all Standard Operating Procedures.

• Drive your own development plan and monthly 1 on 1/coaching discussions.

We’re interested in hearing from people who have

• Experience in a fast-paced, high volume operational environment preferred

• Experience in a financial crime, regulatory or law enforcement operations role preferred

• Drive and a willingness to learn multiple streams across FCO

• Completion of tertiary education preferred

We support flexible working at Commonwealth Bank of Australia. This role requires an initial 8–12 weeks of in‑office training, after which you’ll transition to a hybrid working arrangement.

Advertising End Date: 05/08/2026