Library Assistant jobs

Position Library Assistant

Work Location Library Services Building, 23 West Street

Directorate Community Services

Section Library Services

Reports to Coordinator, Library Services

Classification Level 2, Mount Isa City Council Certified Agreement 2024

Annual Salary Band $76,022.96 - $80,943.72 Pro-rata

Engagement Type Permanent, Part-Time

POSITION OBJECTIVE

To assist the City Library in the provision of an efficient and high standard of service to the Library’s clientele

to ensure an effective flow of information is provided to the community.

POSITION REQUIREMENTS

• Experience working within a library, customer service, community services or public facing

environment would be desirable

• Have excellent customer service skills and the ability to handle conflict in an unassuming manner

and be solution focused.

• Demonstrated digital and administrative skills including experience using Microsoft Office

applications, library management systems such as Libero, and the ability to learn new technologies
and digital platforms.

• Ability to work in a small team effectively and share relevant information with other team

members.

• A genuine interest in community engagement, literacy support, customer service and public library

services.

• Time management skills with the ability to meet deadlines.

• Required to always maintain privacy and confidentiality and the ability to exercise discretion in a

professional manner essential.

• Basic numeracy skills.

• The ability to understand Council policies, procedures and information systems.

• Current Working with Children Blue Card or ability to obtain prior to commencement.

• Current QLD “C” class Driver’s Licence or ability to acquire a licence prior to commencing in the

role.

KEY RESPONSIBILITIES

This position is responsible for the following areas and includes but is not limited to:

• Assisting borrowers to locate information and library materials.

• Explaining rules and operation of the library to new borrowers.

• Cataloguing both copy and original, processing new items, displays, reservations and new book lists.

• Undertake library duties such as shelving, circulation desk duty, book maintenance.

• Undertake customer service, reception, telephone enquiries, administrative support, digital support

tasks and cash handling duties.

• Ensuring accurate and up to date information is provided to the public at all times.

• Collect and collate front counter statistics.

• Follow policies and procedures and maintain high level confidentiality.

• Assist with promotional activities, displays, outreach initiatives, marketing and community

engagement activities relating to library services and programs.

• Actively participate in programmed story telling sessions on a rostered basis, others as required.

• Maintain and showcase creative and emerging technologies and assist the community and staff in

their use e.g. Coding and Robotics (STEM).

• Support customers in the use of self-serve technologies, computers, tablets and mobile devices,

including eBooks.

• Assist in planning, preparing and conducting library activities and programs for adults, children and

youth.

• Assist in the implementation of marketing and promotional programs.

• Undertake any other lawful and reasonable duties as directed by your supervisor or a more senior

officer.

• The ability to work rostered Saturdays.

Out of ordinary hours work may be required. Council reserves the right to change these duties at any

time.

KEY PERFORMANCE INDICATORS

• All assigned tasks completed professionally and on time.

• Consistently meets corporate obligations.

• Promotes and complies with council policies and procedures.

• Effectively process customer complaints ensuring compliance with Councils Policy and Procedure.
  

WORK HEALTH AND SAFETY

All employees of Council have a legal obligation to comply with Work Health and Safety legislation including

Council’s Work Health policies, procedures and work instructions.

WHAT’S IN IT FOR YOU?

When joining Mount Isa City Council, you are provided with pathways and opportunities to grow and

achieve your potential. Eligible employees can access our Employee Assistance Program, elect to join our

free Immunisation Program, and enjoy sporting reimbursement opportunities. Full-time employees receive

5 weeks annual leave (pro-rata to part-time employees, not applicable to casual employment) to enjoy time

outside the workplace!

MOUNT ISA CITY COUNCIL VALUES

We consider our values vital in how we serve our community. Mount Isa City Council’s values are Integrity,

Service and Accountability.

INTEGRITY SERVICE ACCOUNTABILITY

HOW TO APPLY

What to include in your application:

Please provide the following information to the panel to assess your suitability:

• Write a maximum 2 pages on how your experience, abilities, knowledge and personal qualities

meet the position requirements of the role.

• Your current CV or resume, including two referees who have a thorough knowledge of your

capabilities, work performance and conduct within the previous two years.

Submitting your application:

• Submit online at: https://www.mountisa.qld.gov.au/City-Council/Careers/Current-Opportunities;

or

• Email Human Resources on hr@mountisa.qld.gov.au

• Both word and PDF are accepted file formats.
  

Please note that:

• Council undertakes a range of checks and assessment methods to assist in selection, including

criminal history checks, pre-employment medical etc.

• Mount Isa City Council is an Equal Employment Opportunity employer. Council strongly

encourages all suitable applicants to apply for this role.

• Applicants must have the right to live and work in Australia.
  

Creation Date 1 June 2011

Reviewed Date 12 May 2026

Contact Segun Ashaka, Coordinator - Library Services

Closing date 10 June 2026