Library jobs in Balwyn VIC

Requisition ID 15269 - Posted 09/10/2026 - Job Function (3) - Tenure Status (1) - Employment Status (1)

Library Officer (Customer Support)

• Part-time temporary position until 22 August 2027 (14hrs per week spread over Tuesday, Wednesday & Friday)
• Fantastic opportunity to join our dynamic Library Services team!
• $78,621 - $84,734 Band 4 (pro rata to be applied) plus Superannuation
• This position is primarily based at the Greythorn Library Lounge but is expected to work across all library location as needed

If you enjoy working with people, thrive in a busy customer service environment and have outstanding interpersonal skills,, this may be the perfect opportunity for you. Join our dynamic library service and play a key role in creating positive experiences for our community.

Please note that all positions require regular evening and weekend work.

A little bit about the role
The Library Officer (Customer Support) plays an important role in delivering outstanding customer experiences across our library service. Working collaboratively with the Customer Support team and broader library staff, this position supports the day-to-day delivery of library services by assisting customers with enquiries, managing circulation and membership transactions, and promoting library collections, programs and events. Through friendly, responsive and professional service, the Library Officer helps create a welcoming and engaging environment for all library users.

What will you bring to the role?

We are seeking a motivated and customer-focused individual to join our team and help deliver exceptional library experiences for the Boroondara community. You will be passionate about providing outstanding customer service, enjoy working with a diverse range of people, and thrive in a collaborative environment.

To be successful in this role you will have:

• Well-developed interpersonal and communication skills, with the ability to engage effectively with people from diverse backgrounds.
• Experience in a frontline customer service role; experience in a public library environment will be highly regarded.
• Strong problem-solving skills, with the ability to adapt, learn and respond to changing situations.
• Effective time management and organisational skills, with the ability to prioritise work and respond to customer demand.
• A positive, proactive approach and a commitment to delivering high-quality customer experiences.

The successful applicant will also have:

• A relevant post-secondary qualification
• Confidence using a variety of digital devices and consumer technologies.
• Strong computer skills, including experience with Microsoft Office applications and online systems. The ability to lift, push or carry library resources around library facilities (subject to appropriate Occupational Health and Safety regulations), and
• A current driver's license (advantageous).

Employment Requirements

• Applicants must have the right to work in Australia.
• Preferred applicants will be required to undergo a National Police Record Check and hold a valid Working with Children Clearance.
• Subject to a satisfactory medical check

How to Apply

Please submit your application online by 23 October 2026. All applications must be made via the online portal; no applications direct to the hiring manager will be considered. No calls or applications from agencies please.

We encourage you to submit your application early, if there is sufficient response, the advertisement period may close earlier than 23 October, 2026

For any further information please refer to the position description, or contact Gitte Mortensen during business hours on 9278 4339 for a confidential discussion.

If you want to know more about the benefits of working for the City of Boroondara, please visit our Careers Website.

Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Applicants must have the right to work in Australia. Council is a child safe organisation and as such, some applicants may be required to hold a Working with Children Clearance. Additionally, some applicants may also be required to undergo a National Criminal History check and/or medical check as per the requirements of the role.

Working together

We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Boroondara Customer First Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.