Hourly Rate: From $38.79 plus 25% casual loading plus 12% Superannuation.
Employment Type: Casual
Closing date: 9pm, Tuesday 27 October 2026

The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement.

About the role

This position is responsible for providing positive customer experiences and supporting the library teams to ensure the smooth running of library services. City of Parramatta Council’s library services are delivered across a network of 7 libraries including Parramatta Library at PHIVE.

Libraries are open across a wide spread of hours including 7- days a week at some site.

In this role you will

Provide exceptional customer service and build positive connections with the local community
Assist in delivering high quality community-focussed programs
Support team members in providing library services
Work closely with other teams and implement improvements to enhance enjoyment of the library experience

What’s on offer

We are offering multiple casual opportunities with a competitive hourly rate $38.79 plus 25% casual loading plus 12% Superannuation.

Your employee experience with City of Parramatta includes:

Wellbeing: Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
Growth: Learning and development programs

About you

The successful candidate is someone who brings:

Demonstrated verbal communication, literacy, and numeracy skills.
Demonstrated customer service skills, with exceptional ability to deliver memorable experiences.
Proven ability to work co-operatively as part of the team in a customer service environment.

To be considered for this role, you must meet the essential requirements in the Position Description, including:
Qualifications/Licences:

HSC certificate or equivalent relevant experience

Want to know more?

Review our Values Flyer to learn more about the behaviours that guide how we work.

Further details about this role can be found in the Position Description.

Alternatively for a confidential discussion please contact the Recruitment Team via recruitment@cityofparramatta.nsw.gov.au

How to apply

Applications must be submitted online by 9pm, Tuesday 27 October 2026 . Applications submitted by other means will not be accepted.

Please upload:

Current resume and cover letter addressing the “About You” section
Please specify your availability Monday to Sunday

Please note: Candidates who do not meet the essential qualification and licence requirements may not progress through the recruitment process.

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

A Paid Working with Children Check must be uploaded as part of your application. If you do not have a valid Working with Children, Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to Recruitment@cityofparramatta.nsw.gov.au to confirm that your WWCC is in progress.

Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta.

This position requires the preferred candidate to undergo the below pre-employment compliance checks.

Criminal history check: A criminal history does not necessarily disqualify a prospective candidate from selection.

The City of Parramatta supports a drug and alcohol ‑ free working environment. Employees may be subject to random testing.

How we work: Inclusion & Belonging
At the City of Parramatta, inclusion and belonging are central to how we work. We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.

We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment – contact recruitment@cityofparramatta.nsw.gov.au for a confidential discussion.

Eligibility: Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.