Maintenance jobs

About ASI Solutions

Technology is at its most powerful with the right people behind it. Since 1985, ASI Solutions has partnered with organisations across the public and private sectors to deliver meaningful, transformative IT solutions. Our focus is on helping customers maximise their technology investments through streamlined processes and future-ready capabilities. We are proud to foster a team culture built on expertise, collaboration, and long-standing trusted relationships.

The role

We’re looking for a Field Services Technician to join our Services team, supporting customers through onsite troubleshooting, installations, and ongoing technical support. This role is ideal for someone who enjoys variety — working across customer environments while remaining closely connected to a supportive internal team.

You’ll play a key role in ensuring technology “just works” for our customers, while contributing to smooth day-to-day operations within the Field Services team.

Role type: Full-time (fixed-term or permanent considered)

Location: Victoria - Mulgrave (with travel to customer sites)

What you’ll be working on

• Providing onsite support including repair, installation, and configuration of laptops, PCs, servers, and networking equipment
• Installing and configuring desktop hardware, software, and peripheral devices
• Managing and updating incidents, requests, and emails through IT service desk tools
• Supporting managed service activities such as patching, upgrades, maintenance, and monitoring
• Working collaboratively with Service Desk, Managed Services, Sales, and external partners
• Taking ownership of assigned tasks and following through to resolution
• Contributing to continuous improvement by sharing knowledge and improving processes

A bit about you

You’re someone who enjoys being hands-on and customer-facing, while still valuing structure, process, and teamwork. You take pride in your work, communicate clearly, and adapt quickly when things change. You bring:

• Strong experience supporting desktop and hardware environments in the field or onsite
• A calm, solutions-focused approach when working under pressure or juggling competing priorities
• A genuine commitment to delivering excellent customer experiences
• Clear written and verbal communication skills
• A mindset aligned with ASI values — owning outcomes, getting things done, and winning together

Essential criteria

• Demonstrated experience supporting desktop and store hardware infrastructure
• Experience using IT service desk or ticketing systems
• Strong understanding of hardware troubleshooting and manufacturer repair processes
• Ability to work independently across customer sites
• Valid driver’s licence
• Ability to complete Police and Working With Children checks

Desirable criteria

• Experience with Lenovo and/or Microsoft manufacturer repairs
• Exposure to managed services environments and monitoring tools
• Familiarity with ISO-aligned quality or security frameworks

Why work with us?

• Monthly Team Lunches – Connect, unwind, and enjoy great food with your colleagues.
• Tech Product Discounts – Access exclusive savings on a wide range of technology products.
• Learning & Development Opportunities – Grow your skills through training, certifications, and career progression pathways.
• Competitive Salaries – Be rewarded with remuneration that reflects your experience and contribution.
• Diversity & Inclusion Committees – Be part of creating a workplace where everyone feels valued, supported, and included.
• Engagement Activities All Year Round – Enjoy social events, wellbeing initiatives, and team-building activities that strengthen our community.
• Supportive, Community-Driven Culture – We’re not just a team — we’re a connected, people-focused community making a meaningful impact.