Manager Complaint jobs in Newcastle NSW

CASE MANAGER – CTP PERSONAL INJURY – CHARLESTOWN, NSW

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The purpose of this role is to manage a portfolio of claims and deliver high quality claims management services so as to achieve return to work outcomes, while adhering to service standards and compliance requirements.

About the role

• Ensuring customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints.
• Maintaining regular contact with customers and/ or other stakeholders, in line with service standards ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations.
• Proactively managing claims, identifying, and managing return to work barriers on individual claims and implementing strategies to address these.
• Ensuring data is maintained through correct data entry.
• Actively contributing to the achievement of business targets and participate in departmental projects, as required.

About you

• Relevant experience in a comparable industry is desirable (banking/finance services, critical incident response, real estate, legal industry experience)
• Experience in a similar case management role within personal injury insurance (highly desired).
• You demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences.
• You have ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• You have the ability to recognise, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
• You pay high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
• You exhibit excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit theAllianz Careers site.

About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out tocareers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow.www.allianz.com.au/careers

Important Notice:
Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses: john.smith@allianz.com.au |support@allianz.co.uk |jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number.

Your security is our priority.