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Admission Clerk - John Hunter Hospital - Targeted - job post

Hunter New England Local Health District
3.9 out of 5 stars
Newcastle NSW
$35.84 - $36.96 an hour - Permanent, Part-time, Full-time, Casual
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Job details

Pay

  • $35.84 - $36.96 an hour

Job type

  • Part-time
  • Casual
  • Permanent
  • Full-time

Shift and schedule

  • Shift work

Location

Newcastle NSW

Benefits

Pulled from the full job description

  • Parental leave
  • Annual leave
  • Gym membership
  • Employee assistance program
  • Salary packaging

Full job description

Hunter New England Local Health District

Reference number
REQ674047
Occupation
Administration and Clerical
Work type
Various
Location
Newcastle, Hunter & Region
Salary Information
$71072.43 - $73287.41
Closing date
15 July 2026 at 11:59pm


Join a collaborative team where every role plays a vital part in patient care.

Employment Type: Various - permanent, temporary, full-time, part-time and casual opportunities
Position Classification: Admin Officer Level 3
Remuneration: $35.84 - $36.96 per hour + super
Hours Per Week: up to 38
Location: John Hunter Hospital | Awabakal Country
Requisition ID: REQ674047
Applications Close: Wednesday, 15th July 2026

Interviews will be held Tuesday, 21st July 2026

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Join the Admissions team at John Hunter Hospital, where you'll play a vital role in ensuring patients receive a smooth and supportive experience from the moment they enter one of NSW's largest Emergency Departments.

As an Admissions Clerk, you'll be the first point of contact for many patients and their families, providing professional, compassionate service while ensuring accurate patient admissions and registration. No two shifts are the same, making this the perfect opportunity for someone who thrives in a fast-paced environment and enjoys working as part of a supportive team.

Where you'll be working:
The John Hunter Hospital Admissions team supports patient admissions across the entire hospital, including the Emergency Department, planned surgery and inpatient services. As part of a large and collaborative team, you'll work in a dynamic 24/7 environment within one of the state's leading tertiary referral hospitals.

You'll also be joining the team at an exciting time, with a move into a brand-new office as part of the John Hunter Hospital redevelopment and the opportunity to work within one of the largest Emergency Departments in New South Wales.

About the role:
Reporting to the Admissions Service Manager, you'll be responsible for accurately admitting patients presenting to the Emergency Department while delivering exceptional customer service during what can often be a stressful time.

Your day-to-day responsibilities will include:
  • Registering and admitting patients efficiently and accurately.
  • Providing clear information to patients regarding admission and charging arrangements.
  • Supporting the identification and capture of patient-based revenue.
  • Maintaining accurate patient records and documentation.
  • Working collaboratively with clinical and administrative teams to ensure seamless patient flow.
  • Delivering professional, compassionate service in a busy 24/7 environment.

About you:
You'll be organised, proactive and able to remain calm under pressure while providing outstanding service to patients, families and colleagues.

You'll bring:
  • Excellent communication and customer service skills.
  • Strong organisational skills and attention to detail.
  • The ability to prioritise competing tasks in a fast-paced environment.
  • Confidence working independently while contributing to a supportive team.
  • A commitment to accuracy, professionalism and patient-centred care.

Previous experience in hospital administration or admissions is highly regarded, but we're also looking for people with the right attitude who are eager to learn and grow.

How you'll be supported:
At John Hunter Hospital, you'll be supported to build a rewarding career in healthcare administration through:
  • Comprehensive face-to-face and online training.
  • Ongoing support from experienced leaders and colleagues.
  • Opportunities to progress into higher-grade positions, including surgical waiting list and revenue-focused roles.
  • A modern workspace within the John Hunter Hospital redevelopment.
  • The opportunity to work in one of Australia's busiest tertiary referral hospitals.
  • A collaborative team environment where your contribution is genuinely valued.

If you're looking for a rewarding administration role where every day brings new challenges and opportunities to make a positive impact on patients' experiences, we'd love to hear from you.

What we can offer you:
At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:
  • Sustainable Healthcare: Together towards zero
  • Monthly Allocated Days Off (for full-time employees)
  • 4 weeks annual leave (pro-rata for part time employees)
  • Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
  • Salary packaging options - up to $11,600 plus novated leasing
  • Fitness Passport for health and well-being - discounted gym options for you and your family
  • Employee Assistance Program (EAP) for staff and family members


Additional information:
  • An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
  • Job share / part time arrangements will be considered.
  • To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
  • We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Need more information?

about applying for this position
For role related queries or questions contact Katie McFadyen on Katie.McFadyen@health.nsw.gov.au


Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au for confidential support.

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