Medical Administration Officer jobs

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

About Monash Health Radiology

Monash Health Radiology incorporates services at Monash Medical Centre - Clayton; Monash Children’s Hospital Clayton; Victorian Heart Hospital, Dandenong Hospital, Dandenong; Casey Hospital, Berwick; Moorabbin Hospital, Bentleigh East; Kingston Centre, Cheltenham; Pakenham Health Centre (Women’s Imaging), Pakenham and two Dental sites at Cranbourne and Dandenong.

Monash Health Radiology provides over 365,000 imaging examinations per year across all sites.

Monash Health Radiology is a busy, multi-modality department providing diagnostic and therapeutic imaging services to the outer southeast region of Melbourne and West Gippsland for adult and paediatric patients. The environment will offer patients and families a friendly atmosphere together with innovative technology to deliver the very best patient experience.

About the Role

Monash Health Radiology is seeking Medical Administrative Officers to join the administration network with a home base at the Monash Children's Hospital.

As a Medical Administration Officer, you will be responsible for providing high-level customer service to patients across a variety of settings, including:

• Reception duties, including meeting and greeting patients and their families

• Managing the phone system and scheduling appointments for internal and external patients according to clinical requirements

• Demonstrating excellent interpersonal and communication skills

• Working as part of a rotational shift time roster

• Day shift position shift times are: 7:30-16:00pm, 8:00-16:30pm and 8:30-17:00pm.

These administration officer roles are focused on delivering exceptional customer service to patients and their families. Working in a busy, team-based environment, you will provide efficient and effective administrative support, contributing to optimal patient care and the overall functioning of the service.

About You

You are passionate about helping others, especially in a challenging situation, is what drives you to provide exceptional support to our patients and their families. As the first point contact for many of our patients when they attend our unit, a welcoming manner with clear communication skills combined with empathy and patience is essential for this role. These administration positions will be based mainly at Monash Health imaging sites within the southeast corridor of Melbourne in response to rostering requirements

What You Bring:

• Previous experience in radiology or medical administration would be an advantage

• Excellent customer services skills and ability to remain calm and helpful in a challenging or changing environment.

• Attention to detail coupled with ability to priority competing tasks and deadlines

• Able to work autonomously as well as part of a wider multidisciplinary team

• Hardworking, passionate, proactive dedicated work ethic

• Flexible, adaptable, and inclusive team member

• Ability to learn new computer software with ease
  

What You Need:

• Excellent verbal & written communication skills

• Effective time management skills including planning and organisational skills

• Ability to maintain confidentiality and privacy of patient information

• Exceptional attention to detail
  

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.