At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?

We are looking for a Patient Services Officer (Medical Administration) to join our supportive team at our Wembley Oncology Clinic in a part time (3 days per week) until early 2028.

In this patient facing role, you will play a key part in creating a positive experience for our patients and supporting the smooth day to day operation of the clinic. You will bring professionalism, compassion, and strong organisational skills to a fast paced and rewarding healthcare environment.

More specifically, you will:

Manage day to day administrative and clerical activities to support clinic operations
Coordinate patient appointments, including scheduling, updating, and confirming bookings
Process billing, receipting, and related administrative tasks accurately and efficiently
Maintain accurate patient information across clinical and administrative systems
Prepare, scan, file, and manage documentation in accordance with privacy and compliance requirements
Maintain organised and up to date patient records and administrative files
Support effective clinic workflows through proactive and efficient administration
Collaborate with internal teams regarding schedules, patient documentation, and operational processes
Prioritise and manage multiple tasks while maintaining a high level of accuracy in a busy environment

We’re looking for someone who has:

A passion for delivering exceptional patient care and customer service
Strong communication and organisational skills, with the ability to build positive relationships with both internal and external stakeholders
The ability to work autonomously while also contributing positively within a collaborative team environment
Experience with patient billing systems and an understanding of Medicare billing mechanisms, which will be highly regarded
A professional and empathetic telephone manner, with confidence managing a high volume of patient enquiries
Excellent attention to detail and strong administrative capabilities
A flexible and adaptable approach, with the ability to thrive in a dynamic healthcare setting
Previous experience in medical administration, healthcare reception, or a similar patient services role preferred

Benefits of joining our team:

Be part of a passionate and supportive team committed to delivering exceptional patient outcomes
Enjoy a welcoming, close knit culture with a strong sense of collaboration and community
Access free and confidential wellbeing support for you and your family through GenesisCare's external employee assistance services, including financial, nutritional, legal, and counselling support
Benefit from the Full Circle Wellbeing Program, designed to support your overall health and wellbeing
Grow your career through award winning learning and development opportunities
Access a range of employee benefits, including discounts on Qantas Club membership, gym memberships, and Bupa health insurance
Join a purpose driven organisation where your work makes a meaningful difference in the lives of patients every day

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

GenesisCare is an Equal Opportunity Employer.