At Fresenius Medical Care, Dialysis Nurses are the heartbeat of our patient care.
In our dialysis centers, you’ll deliver life-sustaining treatments, build trusted relationships with patients and families, and work with cutting edge medical technology. You’ll bring clinical expertise and compassionate care together, helping patients live fuller, healthier lives.

Join us as a Patient Services Assistant in our Dialysis Center in Midland WA, AUS to do the best work of your career and make a profound social impact.

Our nurses take pride in their precision, empathy, and teamwork. They don’t just perform treatments, they create a safe, supportive environment where every patient feels seen and cared for.

What you’ll achieve

As an Patient Services Assistant, you'll provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care. Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.

You will:

Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
Ensures cleanliness and neatness of patient’s environment and stock room
Ensures cleaning of the Isolation rooms is done when required.
Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
Serves, distributes and collects patient / visitors’ meals and refreshments
Arranges patient transport from Dialysis treatment
Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
Monitors consumable stores and orders stock as required
Confirms delivery of stock, checks inventory and documentation
Performs stocktake when requested
Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
Orders and pack away linen
Assist in the collection of blood samples by pathology lab, help spin blood before collection
Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
Engages in internal and external in-service activities to enhance / maintain skills and knowledge.

Requirements

Completion of a Patient Service Assistant Certificate or equivalent qualification
Demonstrated commitment to quality improvement initiatives.
Effective communication skills, both written and verbal
Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
Team player
Demonstrated organizational and problem-solving skills combined with the ability to work in a self-directed manner
Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
Knowledge of Work Health and Safety as it relates to the role within the facility
Understanding of the Quality improvement process and risk management obligations
Demonstrated skills in food preparation and presentation
Basic office skills, including filing and answering telephone enquiries
Previous experience in patient assistant role
Basic computer literacy.

Who we are

At Fresenius Medical Care, we believe in the life-changing power of care. Every day, our people make a meaningful impact on the lives of patients around the world. That’s why we put our team members at the heart of everything we do — empowering them with purpose, innovation, and support.

If you're looking to grow your career in a place where your work truly matters, where advanced medical technology meets compassionate care, and where collaboration drives progress — we’re looking for you.

Fresenius Medical Care is a global leader in dialysis and chronic kidney disease care, united by a shared commitment to improving patient outcomes and quality of life. Join us in building a healthier future — because caring takes all of us.

We are proud to be an equal opportunity employer, fostering a diverse and inclusive workplace where everyone can thrive. Learn more about our about our values here.