Join Danone, a global leader in health-focused food and specialised nutrition
Play a critical role in ensuring the timely recovery and traceability of medical devices that support patient care across Australia and New Zealand
Make a meaningful impact by working closely with patients, carers, healthcare professionals, hospitals and internal stakeholders

ABOUT THE ROLE

Danone is seeking a highly organised and customer-focused ANZ Medical Device Retrieval Coordinator to join our Medical Device Operations team on a 12-month fixed term contract.

Reporting to the ANZ Medical Device Department Lead, you will be responsible for coordinating the retrieval, traceability and accurate documentation of unused medical devices across Australia and New Zealand. You will proactively engage with patients, caregivers, hospitals, healthcare professionals and logistics providers to ensure devices are returned efficiently, records remain up to date, and device accountability is maintained throughout the retrieval process.

This role is ideal for someone who enjoys stakeholder engagement, problem-solving, administration and working in a fast-paced environment where attention to detail is critical.

KEY RESPONSIBILITIES

Device Retrieval & Follow-Up

Conduct proactive outbound calls to patients, caregivers, hospitals and healthcare professionals to arrange the return of unused medical devices
Coordinate collection and return logistics with approved courier providers
Investigate outstanding devices and maintain clear follow-up plans
Monitor retrieval progress and escalate aged or high-risk cases in line with established processes
Ensure all retrieval activities are completed in a timely and professional manner

Patient, Device & Account Administration

Maintain accurate patient, device and account records within SAP and other business systems
Document all communication, retrieval outcomes and agreed next steps
Reconcile device and patient information and investigate discrepancies
Support inventory reviews and device traceability activities

Stakeholder Coordination

Build positive relationships with patients, caregivers, healthcare professionals, hospitals and logistics providers
Collaborate closely with Customer Service, Supply Chain, Clinical Support, Digital and Operations teams
Provide timely updates regarding retrieval progress, risks and exceptions

Compliance & Quality

Maintain complete and accurate documentation to support audit readiness and device traceability
Handle sensitive patient information with professionalism and confidentiality
Ensure compliance with company procedures, privacy requirements and quality standards
Escalate traceability, compliance or privacy concerns when required

Reporting & Continuous Improvement

Maintain retrieval trackers, operational reports and activity records
Identify trends and opportunities to improve retrieval performance and data quality
Contribute to continuous improvement initiatives and operational excellence programs
Support device availability through effective retrieval and inventory management

About You:

ABOUT YOU

You are a proactive and detail-oriented professional who enjoys balancing customer interactions with administrative and operational responsibilities. You take pride in providing exceptional service while maintaining high standards of accuracy and compliance.

Ideally, you will have:

Experience in customer service, administration, call centre operations, logistics, healthcare support or medical device operations
Experience managing high-volume outbound calls and stakeholder interactions
Strong attention to detail and data accuracy skills
Excellent written and verbal communication skills
Strong organisational skills and the ability to manage multiple priorities
Ability to handle sensitive conversations with empathy and professionalism
Proficiency in Microsoft Office, particularly Excel
Experience with SAP or similar ERP/customer management systems (preferred)
Experience within healthcare, medical devices or patient-support environments (highly regarded)

About Us, We offer and What's next:

WE OFFER

At Danone, purpose and performance go hand in hand. We are committed to creating an environment where our people feel empowered, supported, and inspired to do meaningful work while growing their careers.

What you can expect

A collaborative and supportive culture
Learning and development opportunities to support your career growth
Exposure to local, regional, and global stakeholders
An inclusive workplace where everyone can thrive
Health, life and salary continuance insurance benefits
A comprehensive employee benefits program designed to support your wellbeing and financial security

HOW TO APPLY

If this role excites you and you're ready to make an impact, click Apply and submit your CV.

ABOUT US

At Danone, our mission is to bring health through food to as many people as possible. Guided by our purpose of One Planet. One Health, we're proud to be a Certified B Corporation™ and a Great Place to Work®, creating positive impact for people, communities, and the planet while fostering a culture where our people can thrive.

DIVERSITY, EQUITY & INCLUSION

We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace where everyone can thrive.