Join Danone, a global leader in health-focused food and specialised nutrition
Play a critical role in supporting patients, carers, healthcare professionals, and hospitals across Australia and New Zealand
Coordinate the end-to-end lifecycle of medical devices that help improve patient care and outcomes

ABOUT THE ROLE

Danone is seeking a highly organised and customer-focused ANZ Medical Device Coordinator to join our Medical Device Operations team on a 12-month fixed term contract.

Reporting to the ANZ Medical Device Operations Manager, you will be responsible for coordinating the day-to-day operational management of Flocare feeding pumps and related stock across Australia and New Zealand. This includes supporting pump distribution, service coordination, retrievals, data integrity, asset traceability, customer enquiries, and operational reporting.

As a key member of the team, you will work closely with patients, carers, healthcare professionals, hospitals, service centres, distributors, and internal stakeholders to ensure a seamless customer experience while maintaining high standards of compliance, accuracy, and operational excellence.

KEY RESPONSIBILITIES

Medical Device & Operational Coordination

Coordinate the allocation, distribution, movement, servicing, and retrieval of Flocare feeding pumps and related stock across ANZ
Maintain accurate pump, customer, account, service, and movement records within approved systems
Monitor stock visibility and support the effective management of medical device assets
Coordinate service and maintenance activities with local and global service centres

Customer & Stakeholder Support

Respond professionally and empathetically to enquiries from patients, carers, healthcare professionals, hospitals, and internal stakeholders
Support routine troubleshooting enquiries and coordinate timely follow-up actions
Build positive working relationships with customers and stakeholders while delivering a high standard of service

Data Integrity & Documentation Management

Create and maintain loan agreements, supply documentation, service records, and retrieval documentation
Ensure all customer and device information is accurate, complete, and up to date
Support audit activities, reconcile discrepancies, and maintain traceable records
Prepare operational reports and support departmental record management

Compliance & Continuous Improvement

Register customer concerns and complaints in accordance with company procedures
Escalate quality, safety, privacy, and service-related risks appropriately
Maintain compliance with privacy, quality, regulatory, and company requirements
Contribute to process improvement initiatives and operational efficiency

About You:

ABOUT YOU

You are a detail-oriented and proactive coordinator who thrives in a fast-paced environment. You enjoy working with a broad range of stakeholders and take pride in delivering excellent customer service while maintaining accurate operational records.

Ideally, you will have:

Experience in customer service, administration, healthcare, medical devices, supply chain, or a similar operational environment
Strong attention to detail and experience maintaining accurate records and documentation
Excellent written and verbal communication skills
The ability to manage multiple priorities and time-sensitive activities
Strong stakeholder management and customer service skills
Proficiency in Microsoft Office, particularly Excel
Experience with SAP, Salesforce, or similar systems (desirable)
Experience in a healthcare, patient-support, or medical device environment (desirable)

About Us, We offer and What's next:

WE OFFER

At Danone, purpose and performance go hand in hand. We are committed to creating an environment where our people feel empowered, supported, and inspired to do meaningful work while growing their careers.

What you can expect

A collaborative and supportive culture
Learning and development opportunities to support your career growth
Exposure to local, regional, and global stakeholders
An inclusive workplace where everyone can thrive
Health, life and salary continuance insurance benefits
A comprehensive employee benefits program designed to support your wellbeing and financial security

HOW TO APPLY

If this role excites you and you're ready to make an impact, click Apply and submit your CV.

ABOUT US

At Danone, our mission is to bring health through food to as many people as possible. Guided by our purpose of One Planet. One Health, we're proud to be a Certified B Corporation™ and a Great Place to Work®, creating positive impact for people, communities, and the planet while fostering a culture where our people can thrive.

DIVERSITY, EQUITY & INCLUSION

We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace where everyone can thrive.