Responsible for being the point of contact for consumers and staff by providing customer service and administrative supports for the Volunteers at Portland District Health (PDH). This

involves consulting with volunteers, clients, community members, and staff to coordinate the organization requests for volunteer services.

You will:

be responsible for the effective and efficient coordination of PDH Volunteers program for the board, various committees, departments and associated services/programs and events at PDH.

You will participate in audits, service evaluation and maintain appropriate policy and procedures in consultation with your manager to ensure program goals and standards are met.

You contribute to the effective and efficient operations of Primary Care Services department, Portland District Health.

You contribute to the quality, safety, and risk management programs for the division of Primary Care Services.

You contribute to an environment that is conducive to deliver the four quality goals which are focused on putting the consumer first in everything we do. This is ‘PDH Care;’ the CARE we want our consumers to experience, and that we want to deliver, every single day.

Preferred hours are nine days per fortnight at 5.5 hours and one day per fortnight at 4.5 hours, negotiation of alternative working hours can be discussed during interview process.

About you:

A combination of relevant training and experience in customer service and/or administrative support deemed to be appropriate to the department.
Possession of a Certificate 111 Business (Administration) or equivalent qualification - desirable
Experience in a fast-paced office environment, the ability to be flexible, demonstrate a willingness to learn, attention to detail and maintain confidentiality.
Strong organisational skills including the ability to prioritise work, manage multiple tasks and competing priorities and meet deadlines.
Strong interpersonal skills including the ability to work respectfully with those with mental health, substance addiction, or disability difficulties.

Please click here to view Position Description.

About us:

Portland District Health (PDH) provides an integrated health service for the community. The hospital was established in 1856 on the current site and now provides a comprehensive range of services that include:

Hospital based Medical and Surgical services, Medical Imaging (Radiology), Pharmacy and Pathology
A 24/7 Urgent Care Centre for emergency treatment
Residential aged care for 30 residents at Harbourside Lodge
An extensive range of primary and community services for the local community

PDH delivers services from a single campus, employs around 470 staff with an FTE of approximately 290, and has an active volunteer workforce. The People and Culture Unit sits within the Corporate Services Directorate, with other Units including Finance, Building Services, Food Services, Environmental Services, Executive Support, Administration and Health Information.

Additional Benefits:

Salary Packaging
Ongoing training and professional development opportunities
Social Club
Free parking
Portland Leisure & Aquatic Centre corporate rates
Flexible working conditions
Employee Assistance program
Wellbeing Initiatives
Relocation assistance available – conditions apply

The Region – Glenelg Shire:

Appreciate the beautiful surroundings of the Glenelg Shire, trek the Great South West Walk, Bridgewater Bay’s rugged coastline, or explore Budj Bim (a World Heritage site) and Mount Richmond National Park.

Affordable coastal, rural and low density urban housing, a choice or private and public primary and secondary school makes Portland an ideal place to work, live and raise a family. To find out more about Portland visit the Glenelg Shire and I Am Portland websites.

How to apply:
Applications are through PDH website and must include:

A letter which tells us who you are and why you should be our next team member. Look at the selection criteria in the position description for some ideas.
A resume outlining your education, experience and work related achievements. We are looking to see if your employment and experience have set you up with skills needed to be successful in this role.
Details of at least two professional referees. We will be calling them and asking them a wide range of questions about how you performed as an employee in your past roles. They need to be able to provide feedback on your performance.

Applications from employment agencies may be submitted, however, PDH will not accept liability for the agency costs and fees.

The successful applicant will be required to be eligible for and undergo the following:

Police Record Check
Current Victorian Working with Children's' check
Current Immunisation status. This role must be meet the requirements of the Portland District Health Immunisation Policy.

Applications close: Tuesday 29th September 2026 at 12.00pm

Portland District Health encourage and welcome applications from First Nation People, people with disability, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and mature age people.