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RECEPTIONIST COMMUNICATIONS
Brisbane Smiles
31 Sherwood Road, Toowong QLD 4066
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Job details

Pay information not provided
Training program
31 Sherwood Road, Toowong QLD 4066

Full job description

We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?

Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.

Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.

our philosophy

About Brisbane Smiles

Brisbane Smiles has been providing the best dental experiences to patients for 75 years!

At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.

In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.


Role Details

Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.

Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.

Your daily tasks will include:

  • Take New Patient phone calls and schedule appointments
  • Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
  • Assess and respond to emails and socials
  • Work with Marketing to manage leads lists
  • Complete lists and logs
  • Recall phone calls and letters

Who We’re Looking For

We’re searching for a Communications Receptionist who:

  • Displays our core values
  • Is a great communicator
  • Can consistently provide excellent communications
  • Is ready to work in a high-performing team environment


Requirements: Higher School Certificate

What We Offer

Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.

Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.

Privately owned and run practice with 75 years of history and a great team culture.

Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.

Services, technology and facilities that allow you to focus on providing the best experience for your patients

Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.

A tight-knit and friendly team culture.

We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.

Established patient base with high flow of new patients.

We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.

Advanced technology and laboratory technical services.

We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.

Great staff benefits and a work-life balance.

The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.

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