Medical Receptionist jobs in Melbourne Western Suburbs VIC

About the Role

Supernova Medical Centre is seeking a professional and motivated Medical Receptionist to join our growing team. This role is responsible for scheduling appointments, managing front desk operations, and delivering outstanding customer service to patients attending our General Practice clinic.

The successful applicant will possess excellent communication skills, strong attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced healthcare environment.

Full-time and part-time opportunities are available.

Key Responsibilities

• Welcoming patients and visitors in a professional and friendly manner
• Managing appointment schedules to support smooth clinic operations
• Coordinating GP appointments and patient enquiries via telephone and online booking systems
• Processing Medicare claims and EFTPOS/HICAPS payments
• Maintaining accurate patient records and documentation
• Managing recalls, reminders, and follow-up communications
• Scanning, filing, and performing general administrative duties
• Assisting practitioners and management with day-to-day clinic operations
• Ensuring patient confidentiality and privacy requirements are maintained

About You

To be successful in this role, you will possess:

• Previous experience in a medical reception role (General Practice experience highly regarded)
• Excellent customer service and communication skills
• Strong attention to detail and commitment to accuracy
• Ability to work effectively within a team environment
• Confidence managing a busy reception desk and handling multiple priorities
• Strong organisational and time-management skills
• Experience using Best Practice, MedicalDirector, or similar medical software
• Knowledge of Medicare billing and HICAPS processing (preferred)
• Commitment to maintaining patient confidentiality and privacy
• Availability to work evening shifts as required

About Us

Supernova Medical Centre is a modern, patient-focused General Practice committed to delivering high-quality healthcare services to the local community. We pride ourselves on providing exceptional patient care within a supportive, collaborative, and professional team environment.

Our clinic operates extended hours, and reception staff work across rotating rosters to support patient access to healthcare services.

Benefits

• Supportive and friendly team environment
• Competitive salary and employment conditions
• Stable long-term employment opportunity
• Ongoing training and career development opportunities
• Modern and well-equipped medical practice
• Convenient location with easy access to public transport and parking
• Flexible full-time and part-time positions available
• Opportunity to work with a diverse and experienced healthcare team

Pay: $27.00 – $33.00 per hour

Work Location: In person