Medical Receptionist jobs in North Shore NSW

Casual Medical Receptionist – Flexible Hours / Work From Home & Onsite

Location: North Shore Health Hub, 7 Westbourne Street, St Leonards NSW

Employment Type: Casual

Pay Rate: 30 to 35 per hour (casual rate, depending on experience)

Hours: Approximately 4–6 hours per week working from home, plus occasional onsite shifts on Wednesdays and Fridays as required.

Please note: Onsite parking is not provided.

About the Role

We are seeking an experienced, organised and detail-oriented Medical Receptionist to join our specialist medical practice on a casual basis.

We have a dedicated Practice Manager and are looking for an additional team member to provide occasional reception coverage and assist with ongoing administrative duties both in person and remotely.

The position offers approximately 4–6 hours of work from home per week, with additional onsite hours available on an as-needed basis, depending on the practice’s staffing requirements.

Our practice operates on Wednesdays and Fridays, so applicants must have sufficient flexibility to provide onsite coverage on these days when required.

We welcome applicants who already hold another position and are seeking supplementary work. We understand that our practice may not offer enough hours to constitute your primary employment. Reliability and the ability to accommodate occasional onsite shifts are particularly important.

Key Responsibilities

Onsite Duties (Wednesdays and Fridays, as required)

• Welcome patients and manage reception enquiries, telephone calls and appointment scheduling.
• Process patient payments and invoices.
• Maintain accurate patient records, including scanning and filing medical documents.
• Assist with general reception duties to ensure the smooth operation of the practice.

Work-from-Home Duties (Approximately 4–6 hours per week)

• Medical billing: Prepare and issue patient invoices, process private health fund claims and follow up outstanding payments using GENTU.
• Patient communication: Respond to patient emails and enquiries, including billing-related correspondence.
• Practice administration: Prepare medical reports and correspondence, maintain electronic patient records and complete general administrative tasks using GENTU and other practice systems as required.

All duties must be performed with professionalism, accuracy and strict regard for patient confidentiality.

What We're Looking For

• At least 1 year of reception or administrative experience within a specialist medical practice
• Experience using GENTU medical practice management software
• Experience with medical billing, Medicare and private health funds
• Exceptional written and verbal English communication skills for accurate patient correspondence
• A warm, empathetic and professional manner when interacting with patients
• Strong organisational skills, initiative and the ability to work independently
• A reliable employment history with professional references
• The ability to work effectively from home while maintaining patient confidentiality
• Flexibility to attend the practice on Wednesdays and Fridays when reception coverage is required
• Full Australian working rights (visa sponsorship is not available)

Training and familiarisation with our practice procedures will be provided prior to commencing independent duties.

How to Apply

Please email your CV and Cover Letter to a.roy.93@gmail.com.

Your cover letter should address:

• Your availability: Your ability to undertake approximately 4–6 hours of remote work weekly and provide occasional onsite coverage on Wednesdays and Fridays.
• Your medical reception experience: Particularly any previous experience in specialist medical practices, including a professional referee.
• Your software and billing experience: Including GENTU, Medicare, private health funds and patient accounts.
• Your suitability: Why this flexible casual arrangement appeals to you and how you would contribute to our practice.

We are particularly interested in applicants seeking a flexible, ongoing professional relationship with our practice who can provide dependable support when required.

Pay: $30.00 – $35.00 per hour

Expected hours: 4.0 – 12.0 per week

Work Location: Hybrid remote in St Leonards NSW 2065