Medical Receptionist jobs in Werribee VIC

The Medical Receptionist is responsible for providing friendly, professional and efficient reception and administrative support to patients, doctors, nurses and the practice team.

Key Responsibilities

• Greet and assist patients in a professional and friendly manner.
• Answer and manage incoming telephone calls and enquiries.
• Book, cancel and reschedule patient appointments.
• Manage online bookings, recalls and reminders.
• Check patients in and out and update patient details.
• Process payments, Medicare claims and receipts.
• Manage referrals, correspondence, forms and medical documents.
• Maintain accurate and confidential patient records.
• Assist doctors and nurses with administrative requirements.
• Maintain a clean, organised and welcoming reception area.
• Follow all practice policies, privacy and confidentiality requirements.
• Escalate urgent patient concerns to the appropriate clinical staff.
• Work cooperatively with the entire practice team.
• Complete other reasonable duties as directed by management.

Essential Skills

• Excellent communication and customer service skills.
• Strong computer and organisational skills.
• Ability to multitask and work in a busy environment.
• Professional telephone manner.
• High attention to detail.
• Reliable, punctual and well presented.
• Ability to maintain strict patient confidentiality.
• Previous medical reception experience is preferred.

Experience & Qualification Requirements

• Previous experience in medical reception, healthcare administration or a similar customer service role is preferred.
• Experience working in a general practice or medical clinic is highly desirable.
• Strong computer skills and the ability to learn new systems quickly.
• Excellent communication, organisational and customer service skills.
• A professional, reliable and patient-focused approach.
• Commitment to patient privacy, confidentiality and workplace procedures.

Reports to: Practice Manager

Pay: From $28.00 per hour

Experience:

• medical reception: 1 year (Preferred)

Location:

• Werribee VIC (Preferred)

Work Location: In person