At Norwest Private Hospital, patient care doesn’t stop at the bedside. Behind every great clinical outcome is a dedicated team ensuring accurate, timely and confidential health information management. We’re now looking for a Health Information Services Officer to join our supportive Health Information Services team and play a vital role in our hospital operations.

About Us

Norwest Private Hospital is a modern 277-bed facility located in Sydney’s rapidly growing North West corridor. Operated by Healthscope, Australia’s leading private healthcare provider, we deliver a comprehensive range of surgical, medical and obstetric services, supported by advanced technology and robotics.

We’re proud of our reputation in orthopaedics, neurosurgery, cardiac services and maternity care — and even prouder of the compassionate, collaborative culture our people create every day.

The Opportunity

An exciting opportunity has become available for an enthusiastic full-time Health Information Services (HIS) Officer to join our HIS team at Norwest Private Hospital. This role will require flexibility with varying shift times between the hours of 6.30am and 6pm. In addition, evening shifts as well as Saturday shifts will sometimes be available.

Report directly to the Health Information Services Team Leader

The duties of the HIS Officers will primarily consist of maintaining medical records, including:

Compiling medical records of discharged patients, ensuring all forms are in the correct order
Retrieval of medical records from off-site storage and collections from wards
Sorting and filing of medical records in main file in terminal digit filing order
Preparing medical records to be moved to our offsite storage facility
Management of incoming telephone calls and emails
Sorting and filing of incoming correspondence, reports and results
Provision of health information to internal and external clients according to Healthscope’s Release of Information policy.

Selection Criteria:

Excellent availability
Demonstrated history of providing excellent customer service skills and maintaining high workplace standards
Excellent verbal and written communication skills
Ability to work autonomously and within a team in a fast-paced environment
Demonstrated experience in Microsoft Office applications (including Word, Excel and Outlook)
Excellent attention to detail.

Desirable Criteria:

Experience in an administrative role in a health care setting
Experience with WebPAS Patient Administration System
Understanding of patient privacy and confidentiality principles
Knowledge of medical terminology.

Why Join Healthscope?

At Healthscope, your career matters. You’ll be supported by experienced leaders, surrounded by passionate professionals, and encouraged to grow.

Be part of Australia’s only national private hospital operator
Access genuine career development and learning opportunities
Work in a values-driven organisation where people are at the heart of everything we do
Join a team that celebrates collaboration, innovation and making a difference — every single day

Come and be the difference in our patients’ lives.

Applications Close: 20 November 2026