Supportive Team, Compelling Role: Join our compassionate Administration Team in a role that mixes between secretarial support for our specialists, and medical administration duties across our day hospital.

Permanent Full-time, Weekdays Only
Excellent REM and benefits[ES1]
Central Location: Level 5, 293 Vulture Street, South Brisbane QLD 4101

If you have healthcare administration experience and want to join an organisation that places patient-focus to the front, we’d love to hear from you.

Learn more about our South Brisbane centre: https://iconcancercentre.com.au/centre/south-brisbane/

About the Role:
We have an opportunity for a Medical Secretary / Day Hospital Administrator to join the Icon Cancer Centre team in South Brisbane. Reporting to the Administration Manager, you will be responsible for the delivery of administrative services for our specialists, to all patients, their carers', other external clients as well as your colleagues. We are looking at having someone join us on a permanent full-time basis, working within our operating hours of 6:30am – 6:30pm, Monday to Friday.

Key Responsibilities (Secretarial & Day Hospital Administration):

Welcoming patients, collecting and entering personal details, completing admissions paperwork with health fund checks
Scheduling/organising patient appointments, organise day lists for consultant
Prep consult rooms and paperwork for each clinical session
Ensures accurate collection of new patient information
Communicating clearly with patients and their families to ensure all patients are well informed of financial costs related to admissions
Answering telephone calls and responding to enquiries
Communicate fee schedules and enter/process patient invoicing and billing (Private Health and Medicare)
Monitoring and assessing the administration care path of all patients
Oversee wait room and respond to patient queries
Discharge procedures and paperwork
Supporting Icon Oncology’s WHS Officers and committees to effectively carry out their responsibilities[ES2]
Ad-hoc administration/correspondence duties

About You:
We are looking for an experienced Medical Administrator with outstanding customer service to join our team. We are looking for someone who is proactive, personable and enthusiastic about the role. If this sounds like you, we'd love to hear from you.

Skills & Experience:

Experience in a similar role in Day Oncology/Haematology, or similar in-patient settings would be highly advantageous.
Medical Specialist secretarial experience highly advantageous
Experience with Medicare, DVA and Private Health Insurance
Excellent organisational and time management skills
Ability to communicate with clarity both verbally (face-to-face and telephone) and written
Ability to use computer systems – competence required in Word and Excel
Delivery of excellent client service (to internal and/or external clients)
Possessing basic knowledge of medical terminology

Icon Cancer Centre – Australia and New Zealand
Icon Cancer Centre are pioneers of private cancer care in Australia with a proud history spanning decades. We have a large and expanding network of cancer centres across Australia. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Many of our cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.

Here’s why our people choose us:
Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
Opportunity, at Hand: We’re constantly innovating and evolving. Working across a broad network of services, you'll be part of a team focused on delivering exceptional patient care while embracing growth, development, and new opportunities.

Our Culture and Benefits:
We don’t just offer jobs—we offer careers that grow with you. Enjoy:

Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
Paid Parental Leave: Supporting you both personally and professionally.

Excited to join Us?
We’re incredibly proud of our passionate, dedicated people and the life-changing work they do. Apply Now to join us and make a difference. You belong with a team that genuinely cares.

We celebrate diversity and are committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

We are committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.