At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?

Be the friendly face and reassuring voice that helps patients feel supported throughout their healthcare journey.

At GenesisCare Fiona Stanley Hospital, we are looking for a caring and confident Patient Services Officer (Medical Administration) to join our team in a Casual capacity.

This is an excellent opportunity for someone who enjoys helping people, thrives in a fast paced healthcare environment, and takes pride in delivering exceptional service.

As one of the first people our patients interact with, you will play an important role in creating a welcoming and positive experience while supporting our clinical team to deliver outstanding care.

More specifically, you will:

Deliver a warm, professional and supportive experience for patients at every interaction
Welcome patients and visitors, providing excellent customer service both in person and over the phone
Coordinate patient appointments and bookings to support an efficient clinic experience
Assist with billing, receipting and Medicare processes
Complete administrative tasks including data entry, record management and documentation
Maintain accurate patient information with a strong focus on confidentiality
Support the day to day operations of the clinic and contribute to a well organised environment
Work closely with clinicians and colleagues to ensure patients receive seamless care

We're interested in hearing from people who:

Are passionate about delivering outstanding patient care and customer service
Communicate with warmth, empathy and professionalism
Create a positive and reassuring experience for patients and their families
Have strong organisational skills and attention to detail
Can manage competing priorities in a busy environment
Enjoy working as part of a collaborative and supportive team
Have previous medical reception, healthcare administration or customer service experience, which will be highly regarded
Have experience with patient billing systems and Medicare processes, which will be highly regarded

Benefits of joining our team:

Flexible casual employment with the opportunity to gain experience in a leading healthcare organisation
Be part of a supportive team committed to delivering exceptional patient care
Make a meaningful difference in the lives of patients every day
Ongoing learning and development opportunities
Comprehensive wellbeing support for you and your family, including financial, legal and counselling services
Access to our Full Circle Wellbeing Program
Additional employee benefits, including discounts on health insurance, gyms and more

Picture your next chapter somewhere new

Join a team where compassion, collaboration and patient care are at the centre of everything we do. If you enjoy building positive relationships, providing exceptional service and contributing to a purpose driven organisation, we'd love to hear from you.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.