When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Your opportunity

Every person’s recovery journey is different, but with the right support, encouragement and opportunities, lasting change is possible. At Mission Australia, we walk alongside people experiencing mental health challenges, helping them build confidence, strengthen connections and create the future they want for themselves. As a Recovery Case Worker, you will work within a person-centred, recovery-oriented framework, providing practical support, case management and outreach services that empower participants to build independence, enhance wellbeing and achieve their goals. This is an opportunity to make a genuine difference every day while living out Mission Australia's values of Compassion, Respect, Integrity, Perseverance and Celebration.

Your key responsibilities will be to:

Provide recovery-oriented case management that supports participants to achieve their goals and improve wellbeing.
Build positive, trusting relationships that empower participants to develop independence and community connections.
Complete client intake, assessment and onboarding activities, ensuring accurate documentation and record keeping.
Develop and review strengths-based case plans tailored to each participant’s needs, goals and aspirations.
Deliver outreach support and coordinate access to services that contribute to recovery and long-term outcomes.
Support participants to build daily living skills and successfully transition to independent living or other appropriate supports.
Maintain accurate case notes, reports and client records in line with organisational and compliance requirements.
Develop effective partnerships with internal teams, community organisations and external stakeholders to enhance participant outcomes.

Requirements for success

Qualification in Community Services, Mental Health, Social Work or a related discipline.
Experience supporting people experiencing mental health challenges, psychosocial disability or complex life circumstances.
Sound understanding of recovery-oriented practice, psychosocial rehabilitation and strengths-based approaches.
Demonstrated ability to build genuine, respectful relationships and engage people from diverse backgrounds.
Strong communication skills, with the ability to work collaboratively with participants, families, service providers and community stakeholders.
Experience developing, implementing and reviewing individualised support or case management plans.
High level of administrative and organisational skills, including accurate record keeping and report writing.
Confidence using technology and client management systems, including Microsoft Office applications.
Ability to work independently, manage competing priorities and respond effectively to changing needs.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

Rewarding work – every day you know you’re making a real difference
Not-for-profit salary packaging, reducing your tax
Free external, confidential counselling
Volunteering opportunities
Opportunity to purchase additional annual leave
Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au