Metro Trains Customer Service jobs

Your new role:
As an Administration Officer - Switchboard Services, you will play an important role in ensuring effective communication across Logan Hospital, providing professional support to staff, patients and the wider community. Working within a 24/7 rostered environment, you will contribute to the smooth operation of essential hospital communication services by:

Responding to telephone enquiries in a courteous, professional and timely manner.
Managing high-volume call traffic while maintaining excellent customer service standards.
Maintaining accurate records and information within databases, SharePoint and communication systems.
Coordinating pager allocation, tracking and fault reporting processes for hospital staff.
Supporting emergency response procedures by receiving and distributing emergency notifications in line with established protocols.
Building effective working relationships across the hospital to ensure information remains current and accessible.
Exercising sound judgement, discretion and confidentiality when handling sensitive information.
Contributing positively to a collaborative team environment while also working independently when required.

About you:
You are a reliable and customer-focused professional who thrives in a fast-paced environment and can remain calm under pressure. You will bring:

Strong communication and interpersonal skills with the ability to engage respectfully with a diverse range of people.
Intermediate to advanced computer skills and confidence using multiple systems simultaneously.
Excellent organisational, prioritisation and time management skills.
The ability to multitask and manage competing demands in a high-volume service environment.
A commitment to teamwork, inclusion and delivering quality customer service.
Adaptability and willingness to embrace change and continuous improvement.
Professionalism, integrity and the ability to maintain strict confidentiality.
Availability to work rotating shifts across a 24-hour, 7-day roster.
Previous switchboard experience (desirable but not essential).

Check out our quick tips and application essentials!

What we can offer you:
The opportunity to contribute to meaningful work that supports patient care and hospital operations.
Flexible roster arrangements that support work-life balance where operationally possible.
Access to career development opportunities within one of Queensland's largest public health services.
A rewarding role within Metro South Health, recognised for excellence in healthcare, teaching and research.
You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Logan Hospital:
Logan Hospital is the major health centre for one of the fastest growing areas in Queensland. We offer a range of services, including medical, rehabilitation, maternity, surgical and paediatric care.

We offer our staff and students extensive support and training in most medical specialties. As a teaching hospital, we help train future health care professionals and participate in research through strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland.

Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and 5 more birthing suites as part of the Logan Hospital expansion.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.