Metro Trains Customer Service jobs

Customer Attendant Qualified - Macksville
Organisation/Entity: NSW Trains
Job category: Call Centre & Customer Service

Job location:
Macksville, NSW, AU, 2447

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Job reference number: 110123
Employment type: Permanent Part-Time
Salary range: $1385.95-$1385.95
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You care about creating a seamless experience connecting with communities and teams, no matter where you are in NSW.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:
Deliver exceptional customer service, undertaking a broad range of station functions and assist with enquiries, travel bookings and connecting services.

Be responsible for the presentation and maintenance of the station, including daily cleaning of trains, as well as assisting with luggage for the regional services.

Work alongside our train crew and other stakeholders ensuring safety standards are met and proactively seeking opportunities to minimise potential risks that may arise.

This is a permanent part-time Customer Attendant role offering a minimum of 20 hours per week on a rotating roster, Monday to Friday. Shifts include day shifts from 11:00am to 4:00pm and afternoon/evening shifts from 7:00pm to 12:00 midnight. Extended hours may be requested at short notice.

The full-time rate of pay for this position is $1,385.95 per week, including the Industry Allowance. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition, you will also receive superannuation and annual leave loading benefits.

A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Macksville Station over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

For more information on this position and business unit, view the role description and the information pack.

Also watch A Day a Life of a Customer Attendant video

About you

You are enthusiastic and have a passion to work within your local community; you have the experience to work on the frontline and be the first point of contact when our passengers arrive at the station.
You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people from all walks of life.
You are proactive and confident to make prompt decisions whilst working in a safety focused operational environment.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now!

Applications close: 11:59pm, Thursday 6 August 2026

For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit-based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process.

For more information about this role, please contact DYANNA.HERNANDEZ@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Take a look at our application tips video series.

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