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    • Commercial awareness to support sales activities and identify upselling opportunities.
    • 12 weeks paid parental leave (primary and secondary carers).
    • 26 weeks primary and 8 weeks secondary paid Parental Leave.
    • Provide support and troubleshooting across the site for all operational technologies as required.
    • Service Crew operators are required to support underground mining operations at Scotia Mine.
    • Assist with ground support installation including mesh and bolts.
    • We offer 12 weeks paid parental leave for primary caregivers and 1 week for permanent secondary caregivers.
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    • 12 weeks paid parental leave – primary and secondary carers.
    • Mine scheduling support , as well as Mine Dumping, haulage and analysis.
    • 18 weeks paid parental leave for primary carer, 3 weeks for secondary carer.
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    • Paid parental leave up to 9 months (no distinction between primary or secondary carer).
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    • 12 weeks paid parental leave – primary and secondary carers.
    • Develop scalable regression suites that support frequent, reliable releases.
    • The Karratha team is dedicated to providing top-tier machinery solutions and support that cater to the evolving needs of our customers.
    • Employee Assistance Program (EAP) support for you and your family.
    • Provide support to tanker drivers using gantry loading systems and complete driver inductions…
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    • Our goal is to deliver each business plan and project milestone safely…
    • Internal mentoring and development support.
    • 8 weeks paid parental leave (plus one week secondary carer leave).
    • Demonstrated experience working safely in a similar role in an underground coal mining environment;
    • Baby Benefits – Primary & Secondary Caregiver's new arrival…
    • Knowledge of relevant mining legislation and industry practices.
    • (no distinction between primary or secondary carer).
    • Domestic relocation assistance on offer.
    • Paid parental leave for primary and secondary carers.
    • Partner with HR, Supervisors and Department Managers to support training needs.

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Job Post Details

Mining Software Support Specialist - job post

Micromine
4.0 out of 5 stars
Brisbane QLD•Hybrid work
Permanent, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Permanent
  • Full-time

Location

Brisbane QLD•Hybrid work

Benefits

Pulled from the full job description

  • Parental leave
  • Health insurance
  • Gym membership
  • Employee assistance program

Full job description

Product Specialist – Mine Planning


Job Summary

The Product Specialist is responsible to providing high quality post sales customer success including software implementations, client training and technical support.


About Us

Weir Software Solutions is shaping the future of intelligent mining. Bringing together Micromine, Motion Metrics and Fast2Mine, we combine mining software, AI, machine vision and automation technologies to help mining operations globally become safer, more productive and more sustainable.

Backed by The Weir Group, a global engineering business founded in 1871, Weir Software Solutions is building a global technology business focused on accelerating digital transformation across mining.


The Opportunity

This role is part of Spry, one of the specialist businesses within Weir Software Solutions.

This role focuses on delivering customer success through software implementation, support, and training. It involves troubleshooting issues, validating bugs, and collaborating with product teams to improve solutions. The position also supports technical sales through demonstrations and proposals, while identifying growth opportunities within existing accounts. Additionally, it contributes to product development, internal training, and customer engagement, ensuring users maximise value from the software.


The Impact you’ll have

  • Support customers during software implementation, ensuring optimal use and resolving technical issues
  • Deliver training to clients and internal staff to build product knowledge and capability
  • Identify, test, and report software bugs, collaborating with product teams on solutions and improvements
  • Assist technical sales through demonstrations, proposals, and identifying upselling opportunities within accounts
  • Contribute to product development by gathering user feedback, defining requirements, and participating in testing


What you need to succeed

  • Strong customer focus and communication skills to build relationships and ensure client success
  • Solid technical problem-solving ability to troubleshoot issues and verify software bugs
  • Confidence in delivering training and explaining complex concepts to diverse audiences
  • Commercial awareness to support sales activities and identify upselling opportunities
  • Organisation and attention to detail for managing support cases, CRM updates, and multiple priorities
  • Demonstrated experience (or strong capability) in analysing, designing, implementing, or supporting technical systems, ideally within mining, engineering, or other complex operational environments
  • A tertiary qualification in a relevant field such as engineering, earth sciences, information technology, computer science, or a related discipline (or equivalent practical experience)
  • Understanding of, or the ability to quickly learn, mine planning processes and deliver effective planning solutions
  • Proven ability to build and maintain strong relationships with customers and stakeholders


What you can expect from us

  • Competitive remuneration
  • Hybrid working model
  • Health and wellbeing support, including EAP and gym membership
  • Career development within a growing global organisation
  • 12 weeks paid parental leave (primary and secondary carers)


Apply Now

Ready to apply your mining experience in a global tech environment? Apply now to improve mine performance through innovative software solutions.

To learn more, visit our website at www.micromine.com or LinkedIn Life Page.

Weir Software Solutions is dedicated to fostering a diverse and inclusive work environment, and we welcome applicants from a variety of backgrounds to apply.

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