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    • Provide application support to clients via phone and email, utilising remote access technologies to diagnose and resolve issues.
    • 1-3 years in a customer support, technical support or client-facing role (SaaS or Fintech desirable).
    • Manage a queue of support requests, keeping clients…
    • We are seeking a highly motivated and energetic General Office Administrative Assistant with a keen eye for detail and exceptional customer service skills.
    • We will provide training, mentoring and assistance to support you to do this.
    • If you enjoy problem solving and providing excellent client service, then this is…
    • Validated experience in a direct client contact role and ability of handling stakeholders on all levels.
    • Our customers are based across AU and NZ, so travel to…
    • Consistently strong SLA performance for first response and resolution across our support channels.
    • Proficiency with modern support and CRM tools (e.g., Zendesk,…
    • Assist with provision of effective and efficient administration of documents and support to Managers and fellow employees.
    • Assist with implementing new system.
    • Preparing and issuing client invoices.
    • Assist marketing with client engagement and product promotion.
    • Full administrative support—focus on sales, not paperwork!
    • Providing administrative support both in sales and purchasing.
    • Providing excellent customer service to understand clients requirements and responding promptly…
    • Client referral programmes – earn an incentive for introducing new clients.
    • Deliver high-quality and efficient general accounting services across a diverse…
    • Resolve straightforward client queries and issues at first contact wherever possible.
    • Collaborate with the Sales team on lead handover and shared client…
    • Processing end to end payroll for Better Together staff and Shared services clients.
    • In addition, this role supports Accounts Receivable and is back up for…
    • Preparing and issuing client invoices.
    • Preparing and issuing client invoices.
    • Assist marketing with client engagement and product promotion.
    • Provide regular status updates, delivery dashboards, project documentation, budget updates, and executive-level reporting to internal and client stakeholders.
    • Strong communication and client management skills.
    • Ability to work independently and manage multiple clients.
    • We are currently seeking a Contract Bookkeeper to…