Skip to main content
Post your resume and find your next job on Indeed!

Myob Client Support jobs

Sort by: -
  • View similar jobs with this employer
    • The position will work closely with the Orange Door workforce to address client needs at first contact and provide tailored responses to client enquiries.
    • View all Department of Families, Fairness and Housing jobs - Horsham jobs - Client Services Specialist jobs in Horsham VIC
    • Salary Search: Client Support Officer salaries
    • See popular questions & answers about Department of Families, Fairness and Housing
    • Escalate complex issues and collaborate with senior support team members.
    • Manage support tickets to meet service levels and customer satisfaction targets.
    • You’ll recognise and value the importance of your role in being the gateway to support for clients.
    • Using your strong relationships with the legal teams to…
    • Manage telephone and email communication from clients and their customers in relation to their service contracts with us.
    • Paid Parental Leave benefit programs.
    • Our head office is based on Qld's Sunshine Coast, on-site staff preferred.
    • Experience in a healthcare setting (clinical or administrative).
    • Answer general client software and hardware queries.
    • As a Client Support Specialist, you will build your product knowledge by resolving product, software and…
    • Highly skilled client support and relationship management skills.
    • Client focused, creating strong relationships.
    • Exceptional planning and organisation skills.
    • Travel locally to support client needs.
    • Manage support tickets with professionalism and urgency.
    • Communicate clearly and professionally with clients across all…
    • Wellbeing support - 24/7 access to a holistic employee assistance program.
    • Be the friendly voice people turn to when they need support, guidance or help finding…
    • Ongoing training and development support.
    • You maintain knowledge of Council services, products and activities so customers receive accurate information and…
    • Provide technical support to customers by telephone, email, remote access and support-ticketing systems.
    • Identify recurring technical problems and recommend…
    • Collaborate closely with internal teams to support issue resolution, improve workflows, and enhance the overall customer experience.
    • Helping our clients analyse and report on their valuable data.
    • You’ll be spending your time navigating incoming client calls and emails, solving problems and…
    • Strong communication skills with the ability to provide friendly and professional support.
    • Provide first-line technical support for office and offshore staff…
    • Ensure all case notes, resolutions, and customer communications are clearly documented to support knowledge sharing and continuous service improvement.

People also searched:

customer
support it

Job Post Details

Client Support Officer - job post

Department of Families, Fairness and Housing
3.1 out of 5 stars
Horsham VIC
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Horsham VIC

Full job description

THE ROLE


The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Orange Door workforce to address client needs at first contact and provide tailored responses to client enquiries.

The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.

ACCOUNTABILITIES INCLUDE


  • Support the Hub Manager and broader Hub workforce in delivering client-focused objectives as aligned with strategic policy directions for The Orange Door.
  • Competently and sensitively prioritise tasks to provide optimal service delivery to clients.
  • Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression.

Please open the position description to read more.

This role requires a Working with Children Check.
Further advice on obtaining this check can be found here: https://www.vic.gov.au/working-with-children-check
For more information on what this means, and all other requirements, please see the Position Description.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

Let Employers Find YouUpload Your Resume