Skip to main content
Post your resume and find your next job on Indeed!

Nelson Bay jobs

Sort by: -
    • As a Guest Service Agent, you will be the first point of contact for our guests, responsible for delivering outstanding customer service throughout their stay.
    • View all at Hotel Group jobs - Port Stephens jobs - Guest Service Agent jobs in Port Stephens NSW
    • Salary Search: Guest Service Agent Nelson Bay | Careers | at Hotel Group salaries
    • See popular questions & answers about at Hotel Group
    • Our Public Place Team plays an important role in keeping our public spaces clean and tidy for our community, providing a high-quality cleaning service including…
    • Flexibility: we have a variety shift start times which can work in with your schedule: Morning (from 9am), Lunch (from 11am) and Evening (from 5pm).
    • We’re looking for two Amenities and Maintenance Cleaners to join our Public Place Cleaning team in the East of our Local Government Area, spanning across Shoal…
  • View similar jobs with this employer
    • Award rate $41.08 per hour + Super + Paid KM's.
    • Casual roles with a view to permanent part time positions.
    • Employee benefits program + salary packaging up to $…
    • 1 free pair of glasses per quarter product allowance so you can rep the brand in style and a year's supply of contacts!
    • As a Support Worker/Carer, you will be responsible for assisting clients with various daily activities to help them continue to live safely and independently at…
    • This part-time contract role is essential for maintaining the high standards of cleanliness and organisation within our accommodation facilities, ensuring a…
    • This part-time contract role is essential for maintaining the cleanliness and presentation of our accommodation facilities, ensuring a welcoming environment for…
  • View similar jobs with this employer
    • Full working rights in Australia.
    • Job Types: Full-time, Part-time, Casual.
    • This casual opportunity is responsible and key to our front of house catering operations across our food outlets, and will assist with functions and events…
    • Flexibility: we have a variety shift start times which can work in with your schedule: Morning (from 9am), Lunch (from 11am) and Evening (from 5pm).
    • Hold a current Australian Drivers' Licence with your own car (no international license's or shared vehicles).
    • Have 3+ months industry experience in a paid Aged…
    • Candidate should have good communication skills and has polite & friendly nature as you will be dealing with elderly patients.
    • Bar and Gaming Attendants – Supporting our bar and gaming operations with friendly, professional service.
    • RSA and RCG certifications are required.

Job Post Details

Guest Service Agent Nelson Bay | Careers | at Hotel Group - job post

at Hotel Group
Port Stephens NSW
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Shift work
  • Public holidays

Location

Port Stephens NSW

Full job description

Nelson Bay, Port Stephens, NSW

Full Time | Casual

at Hotel Group is seeking a passionate and dedicated Guest Service Agent to join our team at Mantra Nelson Bay. This is an excellent opportunity for individuals who thrive in a fast-paced environment, love interacting with guests, and are committed to providing an exceptional guest experience. As a Guest Service Agent, you will be the first point of contact for our guests, responsible for delivering outstanding customer service throughout their stay. Only short listed candidates will be contacted, local resident highly regarded.


Duties and responsibilities:

  • Welcome and check-in/check-out guests in a friendly and professional manner
  • Answer guest inquiries, provide information about the resort and local area
  • Handle reservations and assist guests with bookings, upgrades, and special requests
  • Resolve guest concerns or complaints promptly, ensuring guest satisfaction
  • Maintain accurate guest records and billing information
  • Ensure the lobby and front desk areas are clean, organised, and well-stocked
  • Collaborate with other departments to ensure guest needs are met and exceeded
  • Assist with administrative tasks such as answering phones, email correspondence, and handling payments
  • Ensure the resort’s security procedures are followed to ensure guest safety
  • Support other team members as needed to ensure smooth operations
    Ensure a very high level of customer service is constantly maintained
  • Maintain good communication and work relationships in all hotel areas and with all properties
  • Processing large volumes of reservations in a timely and professional manner
  • Timely email management

The successful candidate will have:

  • Previous experience in a customer service or hospitality role is desirable, but not essential
  • Excellent communication and interpersonal skills
  • A positive and proactive attitude with a passion for providing exceptional service
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills
  • Availability to work on a flexible roster, including weekends and public holidays
  • A professional appearance and a friendly demeanour

Let Employers Find YouUpload Your Resume