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    • Experience in an IT help desk, desktop support, or technical support role.
    • Diploma or Bachelor's degree in Information Technology, Computer Science, or a…
    • Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves.
    • Experience can be in Australia or Overseas.
    • Work Mode: Part Time and Work from Client Site..
    • Pay out: $35-$40 per hour on ABN + Travel Reimbursements +…
    • Escalate complex issues to second- or third-level support teams.
    • Respond to IT support requests via phone, email, chat, or ticketing systems.
    • Experience in IT help desk, desktop support, or technical support roles.
    • Diploma or Bachelor's degree in Information Technology, Computer Science, or a related…
    • Certificate IV or Diploma in Information Technology, Network Engineering, or a related discipline, or equivalent practical experience.
    • A Diploma or Advanced Diploma in information Technology or closely related field.
    • A yearly health and well-being allowance to spend on products or services that…
    • We are very passionate in providing high levels of service and delivery for our clients and have a extremely low case where they leave our company or change…
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    • Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
    • (MS SCCM and MS MDM).
    • Working directly onsite with customers to support our managed services offering.
    • Have or be able to obtain a Working with Children permit.
    • Certificate III or IV in Information Technology, or a relevant tertiary qualification in ICT, Computer Science, or a related discipline.
    • Previous experience working on night shift and available to work from 11pm - 7.15am.
    • Looking for an experienced night shift operator to run a high-standard…
    • To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT…
    • (c) a night shift which does not rotate with another shift or shifts or day work and which continues for a period of 4 consecutive weeks or longer (permanent…
    • Experience providing Level 1 and/or Level 2 IT support.
    • Experience in mining, resources, industrial or remote-site environments.

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Job Post Details

IT Support Officer – Curtin University (Australia) - job post

Curtin University Australia
3.9 out of 5 stars
Bentley WA 6102
From $7,920 a month - Full-time

Job details

Pay

  • From $7,920 a month

Job type

  • Full-time

Location

Bentley WA 6102

Benefits

Pulled from the full job description

  • Referral program
  • Professional development assistance
  • Employee mentoring program
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance

Full job description

IT Support Officer – Curtin University (Australia)

Curtin University is a leading Australian university committed to delivering innovative education, research, and digital learning experiences. We are seeking a customer-focused IT Support Officer to provide technical support to staff and students while ensuring the reliable operation of the University's IT systems and services.

Key Responsibilities:

  • Provide first- and second-level IT support via phone, email, online service desk, and in person.
  • Troubleshoot hardware, software, network, and Microsoft 365 issues.
  • Install, configure, and maintain computers, laptops, printers, and other IT equipment.
  • Support classroom technology, audiovisual systems, and digital learning platforms.
  • Manage user accounts, access permissions, and system updates.
  • Maintain accurate support records and collaborate with IT teams to resolve technical issues.
  • Follow cybersecurity, privacy, and IT service management policies.

Skills & Requirements:

  • Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Experience in an IT help desk, desktop support, or technical support role.
  • Knowledge of Windows, macOS, Microsoft 365, Active Directory, and basic networking.
  • Strong troubleshooting, communication, and customer service skills.
  • Ability to manage multiple priorities and work effectively in a team.
  • Experience with IT service management tools (e.g. ServiceNow) is an advantage.

Pay: From $7,920.00 per month

Benefits:

  • Dental insurance
  • Employee mentoring program
  • Health insurance
  • Life insurance
  • Parental leave
  • Professional development assistance
  • Referral program
  • Salary packaging
  • Visa sponsorship
  • Vision insurance

Work Location: In person

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