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    • Responding to helpdesk tickets and support requests.
    • Datacom Australia is an IT services company providing cloud, software, and cybersecurity solutions.
    • Interest in automation or AI tools.
    • Basic scripting or software development capability.
    • Experience with CRM systems or business software.
    • What you’ll be doing:
    • (c) a night shift which does not rotate with another shift or shifts or day work and which continues for a period of 4 consecutive weeks or longer (permanent…
    • Assisting with onboarding and support of new employees.
    • Receive and respond to incoming calls, help desk tickets, and/or emails regarding PC and/or hardware…
    • Your IT support or field services experience.
    • Experience working for an MSP or IT support provider.
    • Previous field services or installation experience.
  • View similar jobs with this employer
    • Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
    • Why You'll Love Working Here:
    • We are very passionate in providing high levels of service and delivery for our clients and have a extremely low case where they leave our company or change…
    • IT qualification or relevant experience.
    • Experience with helpdesk or ticketing systems.
    • Provide IT support to staff and users.
    • What We’re Looking For*.
    • Scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation.
    • Pay: $58,909.55 – $89,354.40 per year.
    • A Diploma or Advanced Diploma in information Technology or closely related field.
    • A yearly health and well-being allowance to spend on products or services that…
    • Experience with ticketing systems like Jira or ServiceNow.
    • Windows, macOS, and Microsoft 365 support.
    • An IT Support Specialist helps employees or customers…
    • Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
    • And we’re not stopping there.
    • 1–3 years experience in IT support, coordination, administration or a similar role.
    • Maintain accurate records, support documentation and reporting.
    • Experience in telecommunications or MSP environments.
    • V4 IT Services is a fast-growing Australian technology support company providing onsite and remote IT…
    • Responding to technical support tickets and calls.
    • All IT Services is a managed IT and cybersecurity company supporting hospitality, finance, and nonprofit…

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Job Post Details

IT Support Specialist - job post

Datacom Australia
2.7 out of 5 stars
Sydney NSW
From $8,000 a month - Full-time

Job details

Pay

  • From $8,000 a month

Job type

  • Full-time

Location

Sydney NSW

Benefits

Pulled from the full job description

  • Childcare assistance
  • Professional development assistance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Relocation assistance

Full job description

Datacom Australia is an IT services company providing cloud, software, and cybersecurity solutions.

Job Description

An IT Support Specialist helps businesses and employees solve computer and technology problems. Their work usually includes:

  • Fixing hardware, software, and network issues
  • Setting up computers, laptops, and user accounts
  • Helping users with passwords, email, and Microsoft 365
  • Troubleshooting internet and system problems
  • Responding to helpdesk tickets and support requests
  • Monitoring IT systems and cybersecurity tools
  • Supporting cloud services and business applications
  • Assisting with system updates and maintenance

Pay: From $8,000.00 per month

Benefits:

  • Childcare assistance
  • Company car
  • Dental insurance
  • Health insurance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Professional development assistance
  • Relocation assistance
  • Vision insurance

Work Location: In person

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