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    • Experience in an IT support / helpdesk role (or equivalent).
    • Provide first-level IT support via phone, email, and helpdesk tickets.
    • View all TasmanShield IT Systems Pty Ltd jobs - Melbourne jobs - IT Support jobs in Melbourne VIC
    • Salary Search: IT Support Technician salaries in Melbourne VIC
    • Certificate IV or Diploma in Information Technology, Network Engineering, or a related discipline, or equivalent practical experience.
    • You will be providing general Desktop support onsite as well as smart hands and feet support of Networking devices with 3rd party providers.
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    • You will support the deployment, maintenance and ongoing operation of ICT equipment and services.
    • Working closely with colleagues, business users and technical…
    • Managing all support requests through to resolution.
    • Ensure compliance to all IT support procedures.
    • Birthday Leave: It’s your special day - have it off on us!
    • Interest in technology, digital operations or business support.
    • Helping coordinate small technology or operations tasks.
    • Basic computer and IT confidence.
    • Advanced Diploma in Information Technology (or equivalent); or.
    • Company vehicle or vehicle allowance.
    • Maintaining accurate documentation of support requests and…
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    • Provide technical support to staff and students with a variety of IT issues.
    • Administer and support the school's IT infrastructure, including servers, networks,…
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    • Day, night and weekend shifts are available.
    • Availability for day, night or weekend deliveries.
    • Flexible day and night availability.
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    • Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or Visa.
    • Knowledge and/or experience in data management, data modelling…
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    • Day, night and weekend shifts are available.
    • Availability for day, night or weekend deliveries.
    • Flexible day and night availability.
    • Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
    • Exposure or understanding of automation/scripting platforms such as Jenkins or Ansible.
    • Experience or exposure to cloud-based platforms, such as AWS, Azure or…
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    • Certifications such as CompTIA A+ or Network+.
    • Support users via phone, email, or in person.
    • IT qualification (Diploma/Degree in IT or related field).
    • Willingness to work night shift on a regular basis.
    • We are seeking Casual Production Workers to join our Carmel manufacturing team on the night shift.

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Job Post Details

IT Support Technician - job post

TasmanShield IT Systems Pty Ltd
Melbourne VIC 3000
From $6,426 a month - Full-time

Job details

Pay

  • From $6,426 a month

Job type

  • Full-time

Location

Melbourne VIC 3000

Benefits

Pulled from the full job description

  • Childcare assistance
  • Referral program
  • Housing allowance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance

Full job description

IT Support Technician — Job Description (Indeed format)

Position: IT Support Technician
Location: Full Time

About the role
We’re seeking an IT Support Technician to provide day-to-day technical support to staff. You’ll troubleshoot hardware and software issues, support users via tickets and helpdesk channels, and help maintain reliable IT systems.

Key responsibilities

  • Provide first-level IT support via phone, email, and helpdesk tickets
  • Troubleshoot issues across Windows, Microsoft 365, and common business applications
  • Assist with onboarding/offboarding: account access, device setup, software installs
  • Support peripherals (printers, scanners, conference room devices) and basic network connectivity
  • Perform routine checks, updates, and desktop/laptop maintenance
  • Document issues and resolutions in the ticketing system
  • Escalate complex issues to senior engineers/vendors and follow through to resolution
  • Maintain a clean, secure workplace standard for IT equipment and data

Required skills & experience

  • Experience in an IT support / helpdesk role (or equivalent)
  • Strong troubleshooting and customer service skills
  • Working knowledge of Windows OS and Microsoft 365
  • Ability to prioritize tickets and meet service targets
  • Clear communication and reliable follow-through

Preferred

  • Experience with Active Directory / Azure AD
  • Basic networking knowledge (TCP/IP, DNS, DHCP)
  • IT certifications (e.g., CompTIA A+, Microsoft)

How to apply
Click “Apply Now” on this listing and submit your resume.

Pay: From $6,426.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Health insurance
  • Housing allowance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Referral program
  • Visa sponsorship
  • Vision insurance

Work Location: In person

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