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    • Experience in an IT support / helpdesk role (or equivalent).
    • Provide first-level IT support via phone, email, and helpdesk tickets.
    • View all TasmanShield IT Systems Pty Ltd jobs - Melbourne jobs - IT Support jobs in Melbourne VIC
    • Salary Search: IT Support Technician salaries in Melbourne VIC
    • We are very passionate in providing high levels of service and delivery for our clients and have a extremely low case where they leave our company or change…
    • Flexible work arrangements (remote and/or on-site).
    • Sound knowledge of IT systems, preferably within a medical or office environment.
    • Payment on an ABN basis.
    • Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
    • We are seeking an ICT customer support officer who is able to provide user support, training and guidance on computer systems.
    • The ICT Officer is an operational technical position that provides day-to-day ICT support, administration and problem-solving across OVIC's ICT infrastructure…
    • You may be finishing a degree or certification, or you may have one to three years of hands-on experience.
    • Any prior experience in or with a school environment.
    • Previous experience in an ICT Support Technician or similar IT support role.
    • Provide friendly and professional technical support to staff and assist with…
    • Previous experience in IT helpdesk or technical support.
    • Relevant IT qualification or certification preferred.
    • Working directly onsite with customers to support our managed services offering.
    • Have or be able to obtain a Working with Children permit.
    • Interest in technology, digital operations or business support.
    • Helping coordinate small technology or operations tasks.
    • Basic computer and IT confidence.
    • Ongoing professional development and funded certification support.
    • Deliver responsive, professional technical support across multiple customer environments.
    • You have experience testing bespoke, custom-built, or enterprise software applications in complex integrated environments within the telecommunications industry…
    • A qualification (completed or nearing completion) in Information Technology, Computer Science or a related discipline.
    • Visa sponsorship is not available.
    • (c) a night shift which does not rotate with another shift or shifts or day work and which continues for a period of 4 consecutive weeks or longer (permanent…

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Job Post Details

IT Support Technician - job post

TasmanShield IT Systems Pty Ltd
Melbourne VIC 3000
From $6,426 a month - Full-time

Job details

Pay

  • From $6,426 a month

Job type

  • Full-time

Location

Melbourne VIC 3000

Benefits

Pulled from the full job description

  • Childcare assistance
  • Referral program
  • Housing allowance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance

Full job description

IT Support Technician — Job Description (Indeed format)

Position: IT Support Technician
Location: Full Time

About the role
We’re seeking an IT Support Technician to provide day-to-day technical support to staff. You’ll troubleshoot hardware and software issues, support users via tickets and helpdesk channels, and help maintain reliable IT systems.

Key responsibilities

  • Provide first-level IT support via phone, email, and helpdesk tickets
  • Troubleshoot issues across Windows, Microsoft 365, and common business applications
  • Assist with onboarding/offboarding: account access, device setup, software installs
  • Support peripherals (printers, scanners, conference room devices) and basic network connectivity
  • Perform routine checks, updates, and desktop/laptop maintenance
  • Document issues and resolutions in the ticketing system
  • Escalate complex issues to senior engineers/vendors and follow through to resolution
  • Maintain a clean, secure workplace standard for IT equipment and data

Required skills & experience

  • Experience in an IT support / helpdesk role (or equivalent)
  • Strong troubleshooting and customer service skills
  • Working knowledge of Windows OS and Microsoft 365
  • Ability to prioritize tickets and meet service targets
  • Clear communication and reliable follow-through

Preferred

  • Experience with Active Directory / Azure AD
  • Basic networking knowledge (TCP/IP, DNS, DHCP)
  • IT certifications (e.g., CompTIA A+, Microsoft)

How to apply
Click “Apply Now” on this listing and submit your resume.

Pay: From $6,426.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Health insurance
  • Housing allowance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Referral program
  • Visa sponsorship
  • Vision insurance

Work Location: In person

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