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MEDICAL RECEPTIONIST/SECRETARY - MELBOURNE MENTAL HEALTH

If you want to make a positive difference to others, work with people you enjoy and be proud of the work you do, this role is for you!

A fantastic opportunity is available for a Medical Receptionist to join Melbourne Mental Health working from our renovated complex located on Auburn Road, Hawthorn. We are seeking a proactive, friendly, and well-organised individual to be part of our team on a part-time (4 days) or full-time basis (full time is strongly preferred). Candidates who are looking to join our team long-term (2 years+) will be heavily preferred. Please note this role requires high levels of efficiency, multi-tasking and accuracy in a fast-paced busy environment.

ABOUT US:

Melbourne Mental Health is an exciting and mental health service provider founded by Dr Steven Chau (rated #1 psychiatrist in Victoria as per RateMDs as of December 4, 2022). We provide consultation rooms and impeccable administrative services to independent mental health professionals (psychiatrists, psychologists and social workers) so that they can provide the best possible care to their patients. Our vision is to create a strong and cohesive team environment. We value the role you play in ensuring the effective running of each clinician's practice and welcome you to work in a great team culture of respect and cohesion. We are confident you will enjoy being a part of Melbourne Mental Health and contributing to something wonderful and lasting!

THE ROLE:

You will provide diligent secretarial support to the clinicians at Melbourne Mental Health to ensure high quality patient care is always maintained.

Responsibilities include but are not limited to:

• Welcoming patients
• Answering phone enquiries
• Managing incoming and outgoing mail, emails and website enquiries
• Scheduling patient appointments including registering new patients
• Processing and booking new referrals via the phone
• Generating patient accounts and processing payments
• Medicare/DVA/Private Health Insurance billing and claiming
• Liaising with internal and external health professionals/services
• Typing up dictations prepared by clinicians
• Filing (paper and electronic documents)
• Printing and photocopying relevant documentation
• Preparing relevant reports for clinicians and accountants
• Ensuring the reception, waiting area and consulting suites are neat and tidy
• Other general office administration

ABOUT YOU:

You will be a team player with a strong focus on patient care. You will enjoy assisting and exceeding the expectations of referring GPs, clinicians and their patients. You will be comfortable working both on your own and within a team. You are able to handle a high pressure, fast paced environment and cope with multiple tasks throughout the day. Your flexible approach, calm demeanour and exceptional time management skills will see you succeed in this integral role.

Essential requirements:

• A warm and friendly personality
• Capacity to multitask whilst maintaining efficiency and accuracy
• Strong desire to help people
• Resilience to withstand a high pressure and busy work environment
• Exceptional written and verbal communication skills
• High level of computer literacy including proficiency with MacOS and Microsoft Office
• High attention to detail
• Proactive and reliable ability to problem-solve
• Professional presentation
• A deep work ethic
• Proficient typing capacity

Previous experience in medical administration and familiarity with Halaxy software will be highly regarded but is not mandatory as we provide full training.

Benefits to You:

• Friendly team environment
• Supportive employer who values you
• Long-term secure employment
• Opportunity to advance to a senior position based on performance
• Mentoring to build professional skills
• Renovated and comfortable clinic with latest technology
• Free car parking located within a 3-minute walk
• No weekends
• Closed for 2 weeks over Christmas/New Year
• Paid day off on your birthday (for full-time employees)

TO APPLY:

If you would like to be part of our fantastic team please forward your cover letter and resume.

ENQUIRIES:

If you would like to discuss this role, please click the apply button now!

Job Types: Part-time or Full-time

Pay: $27.00 – $31.00 per hour

Benefits:

• Employee mentoring program

Work Location: In person