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Administration & Scheduling Coordinator

Location: Coburg North / Work From Home Hybrid
Hours: Approximately 5 hours per day (Monday to Friday)
Employment Type: Part-Time

About Need2Heal

Need2Heal is a growing nurse-led organisation providing Hospital in the Home (HITH), community nursing, NDIS, Support at Home, and private nursing services throughout Melbourne. We are passionate about delivering high-quality, patient-centred care and are seeking an organised and proactive Administration & Scheduling Coordinator to support our expanding team.

About the Role

We are looking for a highly organised and customer-focused administrator to assist with the day-to-day coordination of our nursing and support services.

This role offers a flexible hybrid working arrangement, with a combination of work-from-home and office-based work from our Coburg North office.

The successful candidate will play a key role in ensuring the smooth operation of our services by coordinating schedules, communicating with clients and families, managing emails, and supporting payroll and invoicing processes.

Key Responsibilities

• Manage and respond to incoming emails in a professional and timely manner
• Liaise with clients, families, hospitals, support coordinators and healthcare professionals
• Schedule and coordinate nursing and support worker visits
• Manage staff rosters and make adjustments to accommodate changes in client needs
• Enter and maintain accurate client and employee information within company systems
• Assist with payroll processing and timesheet management
• Prepare and process invoices
• Follow up outstanding invoices and payments as required
• Support onboarding of new clients and staff
• Maintain accurate records and documentation
• Provide general administrative support to the Directors and clinical team

About You

To be successful in this role, you will have:

• Previous administration, scheduling or customer service experience
• Strong organisational and time management skills
• Excellent verbal and written communication skills
• Ability to prioritise tasks and manage competing demands
• High level of attention to detail
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to work independently and use initiative
• Professional and compassionate approach when dealing with clients and families
• Experience in healthcare, community services, NDIS, aged care or nursing services will be highly regarded

What We Offer

• Flexible hybrid work arrangement
• Approximately 5 hours per day, Monday to Friday
• Supportive and friendly team environment
• Opportunity to work within a growing healthcare organisation
• Meaningful work that makes a difference in people's lives
• Ongoing training and support

If you are organised, proactive and enjoy helping people, we would love to hear from you.

Pay: $35.00 – $40.00 per hour

Work Location: In person