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    • Deliver the sweetest experience to every customer through great service and products.
    • Contribute towards positive customer review tracker targets.
    • These roles require applicants to have flexible availability and willingness to work weekends and public holidays.
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Job Post Details

Cafe all rounder - job post

San Churro South Bank
161 Grey Street, South Brisbane QLD 4101
Up to $25 an hour - Part-time

Job details

Pay

  • Up to $25 an hour

Job type

  • Part-time

Location

161 Grey Street, South Brisbane QLD 4101

Full job description

Team Member Position Description

San Churro Chocolateria

Job Details

Job Title: Team Member
Reports To: Store Manager / Assistant Store Manager

Primary Purpose of the Role

Deliver the sweetest experience to every customer through great service and products.

Key Accountabilities

Customer Service

Responsibilities

  • Service
  • Product
  • Store presentation
  • Loyalty

KPI’s / Expectations

  • Contribute towards positive customer review tracker targets
  • Keep customer areas clean and presentable at all times
  • Offer and promote member sign ups
  • Help maintain store visual merchandising standards
  • Promote order-at-table service
  • Actively promote and act as a brand ambassador
  • Always deliver the San Churro Experience
  • Ensure products are made in line with procedures

Store Operations

Responsibilities

  • Cash handling
  • Training
  • Promotions
  • Cleanliness
  • Health & Safety

KPI’s / Expectations

  • Complete all required training within given timeframes
  • Follow all cash control and security procedures
  • Stay up to date with current promotions and store priorities
  • Support back-of-house cleanliness and sanitation
  • Follow all health & safety requirements, including food safety standards
  • Complete other reasonable tasks or assignments as required

Our Values & Behaviours

Strive for Success

We play for each other to accomplish the extraordinary.

We strive for success when we:

  • Work to our highest potential
  • Positively contribute to team goals
  • Work together and encourage each other
  • Celebrate achievements, big and small

We do not strive for success when we:

  • Take shortcuts in our work
  • Fail to use initiative
  • Think about ourselves instead of the team

Passion & Pride

We show up with purpose and heart and pay it forward.

We do it with passion and pride when we:

  • Show dedication and commitment to our team
  • Act as a brand ambassador
  • Support one another
  • Positively influence the culture

We do not do it with passion and pride when we:

  • Focus on the negatives
  • Discourage others
  • Accept less than we expect
  • Are complacent or complain

Be Adventurous

We embrace change to reach new heights.

We are adventurous when we:

  • Have a go at something new
  • Share bold ideas to make us better
  • Embrace change and new opportunities
  • Show willingness to learn, grow and improve

We are not adventurous when we:

  • Stay in our comfort zone
  • Don’t speak up
  • Act without thoughtful consideration

Behave with Integrity

We build strong foundations and act authentically.

We behave with integrity when we:

  • Stick to our commitments
  • Stay consistent, even when no one is watching
  • Act honestly and respectfully to colleagues and customers
  • Admit our mistakes

We do not behave with integrity when we:

  • Act for our own interests
  • Take credit for others’ work
  • Mislead to get a result
  • Ignore policies and procedures

Nurture the Customer

We deliver the sweetest experience, every time.

We nurture the customer when we:

  • Show genuine value to every customer
  • Reward loyal customers through El Social
  • Create perfect products following procedures
  • Take action on feedback and resolve issues

We do not nurture the customer when we:

  • Prioritise tasks over customers
  • Show negative attitude or poor body language
  • Dismiss customer feedback or make excuses

Shared Responsibilities

Workplace Health & Safety

Managers Must:

  • Promote safety and lead by example
  • Maintain a safe and caring work environment
  • Carry out responsibilities outlined in WHS policies and procedures
  • Ensure WHS policies are implemented in their area
  • Provide team members with necessary training and instruction

Team Members Must:

  • Follow safety procedures and safe work practices
  • Follow reasonable safety instructions
  • Take reasonable care for their own health and safety and others’
  • Report hazards or incidents immediately
  • Help resolve potential hazards
  • Maintain a safe working environment
  • Demonstrate responsibility for workplace health and safety to minimise injury, damage, and loss

Policies & Procedures

  • Comply with all San Churro policies and procedures

Job Type: Part-time

Pay: Up to $25.00 per hour

Work Location: In person

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