Operational Support Manager jobs in Sydney NSW

Department: Strategy Innovation & Sustainability
Department/Agency: Department of Communities and Justice

Location:
Parramatta, NSW, AU, 2150

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Req ID: 86179

Business Support Officer, Strategy, Innovation and Sustainability

Location: Parramatta

Employment type: Ongoing

Salary: Clerk Grade 5/6, $102,936 pa - $113,579 pa, plus employer’s contribution to superannuation and annual leave loading

Your role

The Business Support Officer, Strategy, Innovation and Sustainability provides administrative, executive and business support to help the team operate effectively. The role works across the team and with colleagues in Infrastructure and Assets to coordinate activities, maintain accurate information and support the delivery of team priorities.

What you’ll do

The role provides day-to-day administrative and business support, including responding to enquiries, maintaining records and databases, coordinating travel and processing routine financial transactions. It helps ensure information is accurate, accessible and managed in line with relevant processes.

The Business Support Officer also coordinates meetings and stakeholder activities, prepares and organises meeting material, and follows up actions. The role supports business improvement projects and looks for practical ways to improve systems, processes and workflows across the team.

What we’re looking for

We are looking for an organised, reliable and detail-oriented person who can manage competing priorities and provide accurate, timely support. You will be comfortable coordinating a range of tasks, using business systems and technology, and following through on actions.

You will communicate clearly, build positive working relationships and use sound judgement when responding to enquiries or escalating issues. Initiative, adaptability and a practical approach to continuous improvement will help you succeed in this role.

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Monday, 21st September 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Joan Catacutan on 0455 794 799 or at joan.catacutan@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Sarah Nguyen on 02 9765 5046 or via thikimyen.nguyen@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.