At IAG, were ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Make your mark as a Network Services Operations Manager

Ready for a fresh start? This is your chance to step into a pivotal leadership role shaping the future of IAGs network operations. Youll lead a trans-Tasman team and partner with our managed service provider to deliver resilient, high-performing network services while driving automation and innovation. If youre passionate about transforming traditional operations into a Zero-Touch model and enabling AI-driven solutions, this is the opportunity to make a real impact. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney) or Naarm (Melbourne).

What You'll Do

Lead and inspire a team of network specialists across Australia and New Zealand, fostering capability uplift and growth.
Drive the roadmap for network automation and observability, moving towards AI enabled Zero-Touch operations
Manage vendor relationships and performance, ensuring seamless collaboration
Oversee cost management and contribute to financial planning for network services.
Champion customer-centricity and operational excellence, ensuring resilience and reliability across all services.
Drive product excellence for the product/s assigned to you, and support peers in improving their product capabilities
Collaborate with architecture and technology teams to deliver innovative, scalable solutions aligned to IAGs strategy.

What You'll Bring

Strong demonstrable background in enterprise secure network operations and engineering with leadership experience.
Strong background in Product/ Service Ownership delivering world-class Customer Experience
Proven ability to implement automation and software-defined networking
Experience managing vendors and outsourced operations in complex environments.
Exceptional communication skills to translate technical concepts into business outcomes.
Strategic mindset with a passion for innovation and continuous improvement.
Ability to lead high-performing teams and negotiate win-win outcomes.
Bachelor's degree or tertiary qualification in Networks or related fields.

What We Offer

Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply

Applications close: Friday 16 January 2026 11:59PM AEDT
Please note full time, part time, and job-sharing arrangements will be considered.

Make sure to discuss your application with your current manager before applying.

Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.

While our team takes a well-deserved break, we encourage you to apply for the positions we have advertised. Please note that the Talent Acquisition process will resume in the new year. Your applications are important to us, and we appreciate your patience.