Job Description – Senior Support Engineer

Role Overview

We are seeking an experienced and highly skilled Senior Support Engineer to join our Application Support Team. The ideal candidate will have strong hands‑on expertise in supporting applications built on Python Django, Vue.js, and PostgreSQL, with exposure to container‑based deployments on Microsoft Azure. This role requires flexibility to work in rotational shifts (APAC/EMEA/Americas) and involves supporting mission‑critical applications in a dynamic production environment.

Key Responsibilities

• Provide L2 production support for applications built on Python Django, Vue.js, and PostgreSQL.
  
  

• Perform analysis, debugging, and resolution of complex technical issues in a 24/7 production environment.
  
  

• Collaborate with development teams to identify root causes and drive permanent fixes.
  
  

• Monitor application performance, logs, and message flows across Kafka topics, Camel routes, and backend services.
  
  

• Support deployments and operational activities on OpenShift, including pod debugging, log tracing, and service monitoring.
  
  

• Handle data‑related activities involving PostgreSQL databases, including query writing, optimization, and troubleshooting.
  
  

Required Skills & Experience

• Strong hands‑on expertise in application support for applications involving Python Django, Vue.js, and PostgreSQL.
  
  

• Experience with Microsoft Azure and container‑based deployments.
  
  

• Exposure to Kafka and Apache Camel for message flow monitoring.
  
  

• Proficiency in OpenShift for deployment support, pod debugging, and service monitoring.
  
  

• Solid understanding of ITIL processes and incident/problem management.
  
  

• Excellent analytical, troubleshooting, and communication skills.
  
  

• Willingness to work in rotational shifts (APAC/EMEA/Americas).
  
  

Secondary Skills

• Exposure to AI prompting and related technologies.