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Customer Solutions Consultant (Part Time) - job post

Barwon Water
3 reviews
Geelong VIC
Part-time

Location

Geelong VIC

Full job description

  • Location: Geelong, flexible
  • Statuses: Flexible; Part time

About the Role

  • Exciting part time role (afternoons) in nationally award winning team
  • Community values driven organisation
  • Flexible working arrangements

The Customer Solutions Consultant is paramount to creating an effortless customer experience for Barwon Water customers and is responsible for providing the highest quality support by understanding customer needs and identifying appropriate solutions.

This role will be responsible for responding to customer queries through a variety of channels, primarily over the phone. Our customers’ privacy is most important to the Customer Solutions Consultant, and you will exhibit excellent levels of confidentiality and professionalism at all times. Providing cover for peak afternoon periods between 12pm-6pm, the work you do will be key in delivering for an award winning Customer Solutions team

As the front line of interaction for our community, this highly valued role will suit those who seek to make a contribution to Barwon Water’s commitment to customer experience and satisfaction. This role offers longevity and ongoing development opportunities to enable you to reach your fullest potential.

  • Position Description

About You

The Customer Solutions Consultant is a customer facing role that provides meaningful and memorable customer experiences for Barwon Water customers. You will bring a flair for engagement coupled with a passion for providing exceptional customer outcomes.

You will have built your career in customer facing roles and enjoy working in a fast paced and collaborative environment. Self-motivated and a natural problem solver, you will think on your feet and have a keen eye for detail.

About Us

Barwon Water is Victoria's largest regional urban water corporation, with more than 110 years’ experience in delivering world-class water, sewerage and recycled water services to our customers and community. More than just taps and toilets, we’re a pivotal player in the region’s ongoing social, economic and environmental prosperity.

We are committed to our people and provide flexible working arrangements in line with business needs.

Why join us?

At Barwon Water, we believe that every individual has something valuable to offer. We understand that the more diverse workforce, the wider the variety of ideas we bring to the table. Enjoy being part of an organisation that values results, personal and professional growth, workplace diversity and a balance between work and life commitments.

Our work requires more than just engineering and scientific solutions. We’re learning from the tens of thousands of years of knowledge and insight from Traditional Custodians. Aboriginal and Torres Strait Islander people are encouraged to apply for this position.

Get in touch

Does this opportunity sound like it might be a good fit for you?

Submit your cover letter and a copy of your resume now.

We lead. We learn. We deliver. We care about a better future.

If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at recruitment@barwonwater.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

Enquiries to Trevor Van Arend, Acting Customer Channels Lead, on (52) 2623 57.

Applications close Sunday, 29 October 2023.

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