Patient Support Service jobs in Brisbane QLD

Job Reference: 22098

Brand: QML Pathology

Location: Brisbane

Job Type: Casual & Part-time available

At Healius, we're united by a shared purpose: making a difference to the future of Australia's health. There's never been a more exciting time to join us as we transform into a stronger, more agile organisation with a focus on innovative ways of working, excellent customer and patient experiences and being a great place to work.

This role is suited to people who enjoy helping others and want to do meaningful work. Pathology Collectors play a vital role in their community and are often the first person a patient meets on their healthcare journey, helping them feel comfortable, supported and confident they’re in good hands.

You’ll be part of a team that takes pride in delivering high-quality care and creating positive patient experiences every day. With supportive leaders, a strong team culture and a focus on recognising the moments that matter, you’ll have the support you need to grow and make a meaningful impact.

About Us

Healius is one of Australia’s leading healthcare companies, committed to supporting quality, affordable and accessible healthcare for all Australians. Through our network of state-based and specialty brands, we provide high-quality diagnostic services that support clinicians to make informed decisions and improve patient outcomes.

With more than 80 medical laboratories and approximately 2,000 patient collection centres nationwide, we process approximately one in four Medicare-funded pathology tests each year, supporting services that extend from some of Australia’s largest and most complex private and public hospitals to regional areas and remote Indigenous communities.

About The Role

As a Pathology Collector, you will collect blood and non-blood samples while delivering a positive, professional and caring experience to every patient. You’ll play an important role in ensuring samples are handled accurately and efficiently to support timely diagnosis and care.

Key responsibilities:

• Collect blood and other samples with care, accuracy and attention to detail
• Provide a welcoming, calm and professional experience for patients
• Prepare and package specimens for transport in line with procedures
• Maintain accurate records and follow required processes
• Support smooth daily operations across the collection site

About You

Experienced Pathology Collectors are highly regarded, however this role can suit people from a range of backgrounds. Some of our most successful Collectors have come from working in aged care, disability support, nursing or in customer-facing roles where they have experience supporting people and providing a great service.

If you’re reliable, caring and willing to learn, we’re open to supporting you to build a career in this space.

Qualifications and Experience

• Previous experience in pathology collection is desirable but not essential
• Certificate III in Pathology Collection is desirable but not essential
• A background in healthcare (e.g. aged care, disability, nursing) or strong customer-facing experience

Requirements

• A valid Working With Children Check (WWCC), or willingness to obtain one prior to commencement
• Ability to provide evidence of immunisation requirements including Hepatitis B

Key Skills and Attributes

To be successful in this role, you will have:

• A genuine care for people, with a high level of empathy and professionalism
• Strong communication skills, with a natural ability to connect with others, explain clearly and build trust
• Ability to follow processes and procedures with accuracy and consistency
• Ability to manage your time and prioritise tasks
• Comfortable working both independently and collaboratively in a team environment
• Sound judgement, with a willingness to learn and the ability to adapt, take initiative and act within scope

We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours we expect our people to embody: Customer Focused, Accountable, Collaborative, Credible and Resourceful.

Training

This role requires completion of a 6-week paid training program designed to build the essential skills and knowledge needed to succeed in collections. This requires a commitment to full-time hours for the first 2 weeks, followed by a minimum of 25 hours per week. Training is delivered internally as part of our Healius Academy onboarding program and may be accelerated based on previous experience.

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Benefits, Perks and Wellbeing

At Healius, we offer a range of benefits designed to support your wellbeing, lifestyle and career, including:

• Access to retailer discounts and perks through the Flare Benefits platform
• Health and financial benefits, including access to Fitness Passport, corporate health insurance discounts, banking benefits, novated leasing and salary packaging options
• Free and confidential wellbeing support through our Employee Assistance Program (EAP)
• Discounted childcare and babysitting services via Kiddo
• Access to online learning, courses and development pathways to support your career growth

Our Commitment to Diversity and Inclusion

Healius is an equal opportunity employer committed to fair, inclusive and merit-based recruitment practices. We stive to build diverse teams that reflect the communities we serve, valuing people across different life stages, genders, cultural backgrounds, ages and professional experiences. All applicants are assessed equitably based on their ability to meet the requirements of the role.

Healius is part of the Commonwealth Government’s Veteran Employment Commitment (VEC) and has been recognised as a Veteran Employment Supporter. We encourage applications from veterans and candidates with Australian Defence Force (ADF) experience.

How To Apply

Healius is committed to responding to every applicant, regardless of outcome. Timeframes may vary depending on the role and volume of applications.

To explore more opportunities, visit careers.healius.com.au and follow us on LinkedIn. Keep up to date with future opportunities by joining our talent community.