Patient Travel jobs

Job description
Agency Department of Health Work unit Transport Logistics and Warehousing
Job title Patient Travel Clerk Designation Administrative Officer 4
Job type Full time Duration Ongoing
Salary $79,664 - $90,824 Location Nhulunbuy
Position number 14985 RTF 356612 Closing 24/09/2026
Contact officer Madelaine White at madelaine.white@nt.gov.au
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=356612
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website.

Primary objective
To provide an efficient, patient centred service to approved clients accessing the Patient Assistance Travel Scheme. The position
coordinates cost effective travel arrangements for clients in accordance with the Patient Travel guidelines.

Key duties and responsibilities
1. Arrange, logistically challenging, air, ground transport and accommodation requirements for eligible Patient Travel clients who

require assistance both locally, intra and interstate in a timely manner and in accordance with the PATS guidelines
2. Provide support to patients and families accessing the PATS to understand their entitlements within the Patient Travel

guidelines.
3. Complete all travel and accommodation arrangement details in the Travel Management System, ensuring data remains accurate

and current at all times.
4. Raise accounts/warrants for payment through the TMS, checking for conformity to the PATS Guidelines while adhering to

Northern Territory Government Procurement requirements.
5. Provide support and education to Hospital, Remote and Non-Governmental Organisation personnel in relation to PATS

guidelines together with roles and responsibilities of the various people participating in the scheme.
6. Provide an effective and efficient patient support service by co-operating with fellow Patient Travel team members to meet

daily service demands and support co-ordinated client care with the flexibility to cover administrative duties that make up the
Transport Logistics unit administration team.

7. Follow defined service quality standards, Workplace Health and Safety policies and procedures relating to the work being
undertaken in order to ensure high quality, safe services and workplaces.

8. Foster a positive workplace culture through exemplary leadership practices and role modelling behaviour.

Selection criteria
Essential
1. Demonstrated ability to facilitate the delivery of high-quality customer services, including well-developed verbal, written

communication and interpersonal skills.
2. Demonstrated experience in organising travel and accommodation in an acute services setting or similar duties.
3. Proven ability to organise and prioritise workload; to complete tasks and meet deadlines with a high level of confidentiality and

accuracy in high pressure environment.
4. Proven ability to use a wide range of computer software packages with demonstrated knowledge and experience in government

electronic systems or comparable systems (Records Management Systems, TMS, Clinical applications software, Accounting
Systems).

5. Demonstrated work ethic with the ability to apply initiative and achieve positive outcomes in a cost-effective manner.

Desirable
1. Knowledge of the Patient Assistance Travel Scheme and client service experience in a health environment

Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice
and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.
For immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with
blood or body substances), check with contact person for requirements.