Pivot Cafe jobs

• Casual positions with hybrid work arrangements
• Great induction and training program

IMB's dynamic Contact Centre is looking for casual Sales and Service Consultants to provide service excellence to customers over the phone and via our online channels. The role would suit someone who is studying finance/commerce/business/accounting or is looking to start their career in banking. IMB Direct is a fast paced digital and customer interactive environment, supporting members to achieve their goals. If you are confident in assisting customers with their everyday banking and insurance needs, this could be the opportunity for you.

With a well-structured induction program and on the job training provided to ensure a smooth transition, the successful person will be supported by an experienced Team Leader and colleagues in carrying out day to day duties including:

• Taking inbound enquiries over the phone and online channels
• Handling and resolving customer requests and complaints effectively
• Identifying and converting new product and service opportunities that meet customers' needs
• Using existing call queues and referral sources, making outbound calls to existing customers in relation to insurance products
• Championing the IMB suite of self service facilities and digital assets
• Working within procedural, policy and industry guidelines and regulations
• Contributing to project work as needed
• Collaborating with various people and teams across IMB and supporting each other to achieve KPI's, goals and objectives.

Our contact centre is the perfect place to pivot your career and learn new skills. Whether you are studying finance, looking for a change of career or to expand on your current skills and experience, we welcome your application demonstrating:

• Experience in sales and service, in any industry
  
• Available to work varied shifts Monday-Friday (with additional Saturdays)
• Knowledge of insurance or banking products (advantageous but not essential)
• Effective and confident communication
• Data entry skills with a keen eye for detail
• Strong organisation and initiative to manage multiple tasks
• Empathy and patience when dealing with customers
• Tenacity to stay on course and achieve results
• Proficiency in working with technology and digital platforms e.g. internet banking, mobile apps and digital cards.

Our Contact Centre is located in IMB’s head office in Wollongong and is a newly constructed building with great amenities, close to shops, cafes and the beach. The hours of operations are from Monday to Friday 8.00am-8.00pm and additional Saturdays 9.00am-4.00pm. As such, all of our employees work on a rostered basis to cover this span of hours. Hybrid work arrangements can be negotiated after the training/probationary period.

The IMB

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB benefits include:

• Great training and onboarding
• Genuine career pathways and opportunity to accelerate your skills and experience
• A supportive culture that actively promotes diversity and inclusion
• Designated wellbeing days
• Friendly and professional team environment
• Product concessions
• Purchase leave options
• Paid parental leave.

Apply now by following the prompts. Applications close June 14, 2026. For further information, please send your enquiries to imbcareers.com.au. Please note, email applications are not accepted.

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