Policy jobs

WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) were one of Australias leading rural, business insurers, who still believe in friendly, personal service.

You'll provide high-quality support to clients and agency partners by managing insurance policy servicing tasks, including renewals, endorsements, and debt management. The role involves underwriting within delegated authority, ensuring compliance with guidelines, and maintaining submission quality while handling client inquiries and coordinating workflows.You will need to be available from 8:30am to 5:00pm Monday to Friday. You'll spend your first six months in the WFI office completing supervised training and earning your ANZIIF Tier 2 General Insurance Compliance certification. Following this period, hybrid work arrangements will be offered, aligned with business requirements.

This is a 12-month max-term full-time role based in Boorloo (Perth).
What You'll Do Process policy transactions including renewals, endorsements, and debt management Underwrite risks within delegated authority and ensure compliance with guidelines Maintain accuracy and quality of policy documentation and submissions Manage workflows and coordinate policy-related communications and documentation Respond to inquiries from clients and internal stakeholders via phone and other channels What You'll Bring Clear communicator with strong rapport-building and active listening skills Customer-focused with a commitment to timely, accurate service delivery Tech-savvy and confident using multiple systems to manage tasks efficiently Able to work autonomously, make decisions, and follow business processes Detail-oriented with the ability to manage priorities and maintain compliance
What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply
Applications close: Tuesday 7 April 2026 11:59PM AEDT
Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.

More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.