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    • Comfortable working flexibly and being responsive when we need support.
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    • Employee Assistance Program to support your wellbeing.
    • Work collaboratively with employment consultants in addressing retention risks where required.
    • You prefer to support a product you can know the ins and outs of quickly (such as a point solution) rather than a product that is rapidly evolving with quite a…
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    • Build strong customer relationships through proactive communication and support.
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    • Confidence in proactive sourcing, talent pooling, activate talent community engagement strategies to support pipeline strategies.
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    • Provide end-user support across a broad range of IT services, including endpoint & mobile devices, collaboration technologies, conference rooms, and executive…
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    • Promote participants to employers and meet job placement targets.
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    • Wellbeing support - 24/7 access to a holistic employee assistance program.
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    • Performing regular check-ins with participants and connecting them to support services as needed.
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Post Placement Support Consultant
genU
·
3.0
Browns Plains QLD
$65,957 - $71,195 a year
Permanent, Full-time
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Job details

Here’s how the job details align with your profile.

Pay

$65,957 - $71,195 a year

Job type

Permanent
Full-time

Benefits

Pulled from the full job description
Referral program
Annual leave
Employee assistance program
Extended annual leave
Salary packaging

Full job description

Location: Browns Plains
Brand: Employment
Date Posted: 24 Sept 2026

Location: Yugambeh Country - Springwood
Salary: $65,957 - $71,195 + Superannuation + NFP salary packaging benefits
Leave benefits include: 20 days Annual Leave, 13 days Personal Leave, plus an additional 10 paid Wellbeing Days each year
Employment status: Permanent, Full-time


Hey you!


MatchWorks is looking for a Post Placement Support Consultant who partners closely with participants, employers and internal teams to proactively address barriers, strengthen workplace success, and drive sustainable, long-term employment outcomes through tailored support and retention strategies.

At Matchworks, we support you for all of your employment and recruitment needs as a leading provider of job seeker and disability employment services.


What you’ll do


As a Post Placement Support Consultant in our team you’ll:


  • Be on the ground, providing hands-on coaching and guidance at the workplace.
  • Build strong, supportive relationships with participants and employers.
  • Create personalised retention plans that keep participants thriving at work.

What you’ll bring


  • A knack for building rapport with a variety of people, with a considered and friendly communication style.
  • An ability to think on your feet and offer practical solutions.
  • Organised and reliable approach, with a knack for juggling multiple tasks and deadlines.

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)


Bonus points for


  • Experience in a customer service, retail, hospitality or employment support setting.
  • Proficiency in Microsoft Office and similar systems.
  • Proficiency in speaking Vietnamese, or experience working with people who speak English as a second language.

Why you’ll love working at genU and Matchworks


At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.

We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.


You’ll also get


  • Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
  • Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
  • Extra leave – 13 days of personal leave and 10 wellbeing days per year.
  • Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
  • University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
  • Wellbeing support - 24/7 access to a holistic employee assistance program
  • Referral bonus - bring great people with you and be rewarded

Ready to make a difference? Click apply to complete your application.


Don’t wait to apply! We are reviewing applications as they come in.


You can view the full position description on the genU careers page HERE.


We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact Alan Zana at alan.zana@genu.org.au or on 0477 037 357

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