Practice Manager Medical jobs

Key Responsibilities

Practice Operations Management

• Oversee the day-to-day operations of the medical practice.
• Ensure efficient patient flow, appointment scheduling, theatre coordination, and administrative processes.
• Manage practice resources, staffing requirements, workflows, and service delivery standards.
• Develop and implement policies, procedures, and best-practice operational frameworks.
• Monitor performance metrics and identify opportunities for operational improvement.

Doctor & Surgeon Liaison

• Act as the primary point of contact between the practice team and doctors/surgeons.
• Develop a thorough understanding of each clinician's workflow, preferences, protocols, and patient management style.
• Ensure administrative teams consistently support clinicians according to established requirements and expectations.
• Coordinate communication between doctors, hospitals, allied health providers, and external stakeholders.
• Support clinicians in maintaining professional and regulatory obligations.

Medicare, Insurance & Billing Expertise

• Maintain advanced knowledge of:
• Medicare Benefits Schedule (MBS)
• Private Health Insurance requirements
• Department of Veterans' Affairs (DVA) billing
• Workers Compensation processes
• Motor Vehicle Accident claims
• TAC and state-based compensation schemes where applicable
• Gap payments and informed financial consent requirements
• WORKCOVER Process and Requirements
• Ensure accurate billing, claiming, and reconciliation processes.
• Monitor billing compliance and reduce claim rejections or payment delays.
• Assist staff in interpreting Medicare and insurer requirements.
• Stay updated on legislative and industry changes impacting billing and reimbursements.

Clinical Documentation & Administrative Compliance

• Oversee the complete patient documentation lifecycle from:
• Referral receipt
• Initial consultation
• Pre-operative preparation
• Theatre bookings
• Surgical procedures
• Post-operative care
• Follow-up appointments
• Billing and claims processing
• Ensure documentation is:
• Accurate
• Complete
• Timely
• Legally compliant
• Aligned with accreditation standards
• Monitor the preparation and management of:
• Referrals
• Consultation notes
• Surgical consent forms
• Hospital documentation
• Procedure reports
• Specialist correspondence
• Insurance and Medicare documentation
• Financial consent documents
• Medical records

Compliance & Risk Management

• Ensure compliance with:
• Australian Privacy Principles (APPs)
• Privacy Act requirements
• Medicare regulations
• RACGP and specialist practice standards where relevant
• State and federal healthcare legislation
• Accreditation requirements
• Clinical governance frameworks
• Conduct regular audits of administrative and documentation processes.
• Identify operational, financial, and compliance risks.
• Implement corrective actions and process improvements.

Team Leadership, Mentoring & Education

• Lead, mentor, coach, and develop administrative and support staff.
• Create and deliver training programs for:
• Reception staff
• Medical secretaries
• Practice administrators
• Surgical coordinators
• Serve as the practice's subject matter expert on:
• Insurance processes
• Medicare requirements
• Patient administration
• Documentation standards
• Compliance obligations
• Foster a culture of accountability, professionalism, continuous learning, and patient-centered care.

Financial & Business Management

• Assist with budgeting, forecasting, and financial reporting.
• Monitor revenue cycle performance and billing accuracy.
• Manage supplier and service provider relationships.
• Support business growth initiatives and service development.
• Identify efficiencies and opportunities to enhance profitability without compromising patient care.

Pay: From $80,000.00 per year

Work Location: Hybrid remote in Melbourne VIC