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Authorised Officer - job post

Yarra Trams
3.7 out of 5 stars
Ascot Vale VIC 3032
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Job details

Shift and schedule

  • Shift work

Location

Ascot Vale VIC 3032

Benefits

Pulled from the full job description

  • Parental leave
  • Gym membership
  • Employee assistance program

Full job description

Ding! Ding! Trams are the heart of Melbourne – join our team and be part of the world’s largest tram network.

About this Opportunity

We are seeking motivated and resilient individuals to join Yarra Trams as Authorised Officers.

This is a high visibility, frontline role focused on safety, compliance, and positive customer interactions across Melbourne’s tram network.

As an Authorised Officer, you will play a critical role in maintaining a safe and respectful environment for passengers, employees, and the broader community.

This role requires a strong commitment to enforcing compliance in line with legislation, while managing customer interactions professionally, calmly, and with sound judgement.

You will be working in dynamic environments where no two shifts are the same, requiring confidence, adaptability, and the ability to remain composed when dealing with challenging situations.


About You


Ideally, you will:


  • Bring experience from roles involving compliance, enforcement, or regulated environments (e.g. security, policing, transport, customer service, or similar).
  • Demonstrate an understanding of compliance requirements, legislation, or enforcement practices.
  • Be confident managing challenging or confrontational situations with professionalism and composure.
  • Show strong resilience and emotional control in high pressure environments.
  • Have excellent communication skills, with the ability to engage respectfully and clearly with a diverse range of people.
  • Be comfortable working in a high visibility, public facing role.
  • Demonstrate strong judgement, integrity, and accountability in decision making.
  • Align with Yarra Trams’ values: Care, Connect, Create and Safety First.

Previous experience as an Authorised Officer is advantageous but not essential.


Why Apply?

This is an opportunity to:


  • Take on a high impact, frontline role supporting Melbourne’s public transport network.
  • Build capability in conflict resolution, compliance, and customer engagement.
  • Work in a role that combines public interaction, safety, and accountability.


Key Responsibilities

Maintain a visible presence across the tram network to support safety and deter anti social behaviour.

  • Engage with passengers to provide information, support, and assistance.
  • Ensure fare compliance and enforcement in line with legislation and organisational policies.
  • Apply sound judgement when managing conflict, including de escalating challenging situations.
  • Support vulnerable passengers and contribute to a safe and inclusive environment.
  • Work collaboratively with colleagues, and where required, with Victoria Police and emergency services.


Applications close

5:00pm - Wednesday the 17th June 2026

Why Yarra Trams?

At Yarra Trams, we foster a workplace grounded in respect, celebrating diversity and embracing inclusivity. You’ll also enjoy the following benefits:

  • A free travel pass for Victoria’s Public Transport Network
  • Competitive salary and great conditions
  • Professional development
  • Career growth opportunities
  • A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee Assistance Program (EAP)
  • Paid Parental Leave for primary caregivers

About Yarra Trams

Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.

We're all Journey Makers, connecting people and communities across Melbourne. We’re committed to caring for each other, our passengers, and the communities we serve. Our Diversity & Inclusion Strategy is a key pillar and as an equal opportunity employer, we value diversity and encourage candidates of all ages, those with disabilities, and people of Aboriginal and Torres Strait Islander heritage to apply.

Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).

If you would like further details about an advertised role, or if you require an adjustment in the application process, or any other information in alternate formats please email careers@yarratrams.com.au or call 1800 800 007

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