Chocablock Chocolates is a looking for a diligent, self-motivated Junior Assistant with very good customer service skills to join our operation. This can be a Part Time or Casual role depending on your needs. This is an autonomous role, you must enjoy working on your own for a majority of the time, while still being able to engage with other departments throughout the day. You won't have somebody looking over your shoulder all day, and while things can get crazy downstairs, you'll be calmly handling things upstairs.

The Role:

Full-time: Monday to Friday, 9:00 AM – 3:00 PM
Location: Bayside, Moorabbin
Perks: Staff discount, opportunities for career growth in our continually growing business
Team: Join our amazing group of talented people who love kicking butt and taking names, and working together to create magic every day!

About Us: Chocablock is all about fun, creativity, and, of course, delicious personalised chocolates. We pride ourselves on being a constantly evolving business, and we’re looking for someone who is ready to dive in, get their hands a little chocolatey, and help us grow. We’ll provide full training for the right candidate, so no need to stress about being a chocolate expert just yet!

You’ll be working alongside our Production, Sales, and Art departments, and reporting directly to the Company Director and Artistic Director. This role is all about balancing top-notch customer service with a touch of admin magic.

Your Tasks Will Include:

Assisting the Managing Director with a wide range of admin and marketing tasks.
Handling customer service calls, emails, and chats with a smile. Delighting our customers is your primary focus.
Picking up stock from around the area. You'll be out and about 2-3 times a week for a couple of hours.
Coordinating with the other teams to ensure smooth order processing and dispatch updates.
Keeping our websites updated with the latest info, updating pricing, availability, printing products for photography and more.
Managing product inventory with our in-house system (super easy to learn, we promise!)
Helping our Production and Graphic Design teams stay on track by completing various daily tasks
Occasionally operating machinery to print orders—this is the task everyone loves, and we’ll teach you all the tricks!

What We’re Looking For:

1 years of customer service experience.
A can-do attitude with the ability to juggle a bunch of tasks in a busy environment
Previous eCommerce experience is a major plus, but not a deal breaker.
Strong written communication skills
Excellent computer skills (don’t worry, we’ll teach you everything you need to know!)
A valid driver’s license to pick up stock
Somebody who can hold the fort when managers are not around, somebody who is just as happy working solo as with a team.

What’s in It For You?

Be part of a motivated, fun-loving team who will support you every step of the way
An opportunity to grow your career with a rapidly expanding company
Have responsibilities that make you proud and are celebrated by the team.
A competitive salary of up to $37 an hour depending on experience.
A role that’s all about making an impact and keeping customers happy with our delivery and execution.

Apply now and let’s get this chocolate adventure started!

Pay: $30.00 – $37.00 per hour

Expected hours: 20.0 – 25.0 per week

Benefits: